Spring Hill College

Office of Information Technology

IT at Spring Hill College uses the growing power of technology to enhance the learning experience of students by providing students, staff and faculty the tools and resources they need to engage in a 21st century educational experience.

System Status Updates

No issues reported - Click to Open

Please submit a support ticket if you are experiencing issues not reported here

  • Internet connectivity - UP

    • Google Workspace, CX, Cognos are all available with general Internet connectivity
  • Wireless - UP

  • CX - UP

  • BadgerWeb - UP

  • BadgerWeb/CX bridge - UP

    • Personalized data in BadgerWeb may not be available if the bridge is down
  • Canvas LMS - UP

  • Respondus LockDown - UP

  • Zoom - UP

  • Cognos BI Reporting - UP

  • Phones - UP

  • VPN - UP

    • Remote access is not available when VPN is down
  • Personal Network Drives - UP

  • Departmental Network Drives - UP

  • Printing Services - UP

Helpful Links

VOIP Phone System

The User Guide and training video are now available for the new campus VOIP phone system.

Log in to the WE Connect system

Working from Home

Information for college employees working from home

Remote access to student resources

Recommended external webcam on Amazon

Have an network or computer issue?

Submit a help ticket on FreshDesk.

Please browse the site for common solutions before submitting a ticket.

Microsoft Office and Windows

Students and Educators can get Office 365 for Free

Office 365 Education for Students is available for free to students who are enrolled at qualifying schools. Install Office on up to 5 PCs or Macs and on other mobile devices, including Android, iPad®, and Windows tablets.

Sign up online at Microsoft

Learn more about using Office 365

Office 365 Training Center

Help with Google

Visit the G Suite help site for in depth help on Gmail, Google Calendar, Google Drive, Google Docs, and much more.

Password Help

Forgot Your Password?

Reset your password using MyPassword

How to reset your password

Changing Your Password

Change your password using MyPassword

How to change your password

OIT Requests

Cell Phone/Mobile Device Support Authorization Form

The form is available on the Policies and Forms page

Request OIT Review of Hardware/Software purchase

Fill out this online form to request OIT to review your hardware and software purchase

Request a second computer monitor

Fill out this form to get the process started

Using Google Meet for Virtual F2F Experience

To help ensure a consistent student experience, we are encouraging the use of Google Meet videoconferencing for any virtual face-to-face contacts, including student advising.

Here's how to get started

Advanced Google Meet usage with the Teaching and Learning Upgrade

Express Log On for classroom computers

Review the logon instructions for classroom computers (instructor machines only, does not apply to computer labs)

Other Help

Help with Digication ePortfolio system

Visit the Digication Help Desk