Embedded Files
IT at Spring Hill College uses the growing power of technology to enhance the learning experience of students by providing students, staff and faculty the tools and resources they need to engage in a 21st century educational experience.
System Status Updates
System Status Updates
No reported issues - Click to Open
Please submit a support ticket if you are experiencing issues not reported here
Internet connectivity - UP
- Google Workspace, CX, Cognos are all available with general Internet connectivity
Wireless - UP
CX - UP
BadgerWeb - UP
BadgerWeb/CX bridge - UP
- Personalized data in BadgerWeb may not be available if the bridge is down
Canvas LMS - UP
This is an external service, see https://status.instructure.com
Respondus LockDown - UP
This is an external service, see https://support.respondus.com/support/
Zoom - UP
- This is an external service, see https://status.zoom.us/
Cognos BI Reporting - UP
Phones - UP
Please report issues to the IT ticketing system
VPN - UP
- Remote access is not available when VPN is down
Personal Network Drives - UP
Departmental Network Drives - UP
Printing Services - UP
Helpful Links
Helpful Links
VOIP Phone System
VOIP Phone System
The User Guide and training video are now available for the new campus VOIP phone system.
Log in to the WE Connect system
Working from Home
Working from Home
Information for college employees working from home
Remote access to student resources
Recommended external webcam on Amazon
Have an network or computer issue?
Have an network or computer issue?
Submit a help ticket on FreshDesk.
Please browse the site for common solutions before submitting a ticket.
Microsoft 365
Microsoft 365
Students and Educators can get Microsoft 365 for Free
Students and Educators can get Microsoft 365 for Free
Microsoft 365 Education for Students is available for free to students who are enrolled at qualifying schools. Note that this program only includes the online versions of Word, Excel, and PowerPoint, it does not allow you to install Office applications to your personal computer.
Learn more about using Microsoft 365
Learn more about using Microsoft 365
Help with Google
Help with Google
Password Help
Password Help
Forgot Your Password?
Forgot Your Password?
Reset your password using MyPassword
Changing Your Password
Changing Your Password
Change your password using MyPassword
OIT Requests
OIT Requests
Cell Phone/Mobile Device Support Authorization Form
Cell Phone/Mobile Device Support Authorization Form
The form is available on the Policies and Forms page
Request OIT Review of Hardware/Software purchase
Request OIT Review of Hardware/Software purchase
Fill out this online form to request OIT to review your hardware and software purchase
Request a second computer monitor
Request a second computer monitor
Fill out this form to get the process started
Using Google Meet for Virtual F2F Experience
Using Google Meet for Virtual F2F Experience
To help ensure a consistent student experience, we are encouraging the use of Google Meet videoconferencing for any virtual face-to-face contacts, including student advising.
Advanced Google Meet usage with the Teaching and Learning Upgrade
Express Log On for classroom computers
Express Log On for classroom computers
Review the logon instructions for classroom computers (instructor machines only, does not apply to computer labs)
Other Help
Other Help
Help with Digication ePortfolio system
Help with Digication ePortfolio system
Visit the Digication Help Desk
Report abuse