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Our mission is to provide a 'traditional general practice in a modern world'
Our values are to be honest, open, caring, responsive, effective, safe and well led
BANK HOLIDAY UPDATES
For advice, please contact or visit
your local pharmacy.
For any other enquiries, please contact NHS 111
** Urgent medical matters please call 999 **
Thank you for your understanding
The LLR LMC has commissioned DHU to manage and triage practice phone calls on these dates, as our Practice will close early.
📞 Telephone diversion:
o From 16:00 to 18:30, all practice calls will be redirected to DHU (0300 323 0671).
o At 18:30, the diversion will revert to the normal practice message/service.
🚨 Emergencies
Call 111 for urgent medical advice.
Call 999 in life‑threatening emergencies.
📞 Contacting DHU
When you phone the practice between 16:00–18:30, your call will be diverted to DHU.
Alternatively, you can call DHU directly on 0300 323 0671 during this period.
🏥 Urgent Treatment Centres
You may attend the following sites if needed:
Merlyn Vaz Health Centre – 1 Spinney Hill Rd, Leicester LE5 3GH
Oadby Urgent Treatment Centre – 18 The Parade, Leicester LE2 5BJ
Loughborough Urgent Treatment Centre – 53 Goods Yard Close, Loughborough LE11 5EB
💻 Online Requests
Between 16:00–18:30, you can submit non‑urgent electronic requests via the practice website.
These will be responded to on the next working day.
Dr Shafi & Partners operate three contracts on behalf of NHS England within NHS Leicester, Leicestershire and Rutland Integrated Care Board (ICB). The three practices are known as Briton Street GP Surgery, Westcotes GP Surgery One and Westcotes GP Surgery Two. They operate from two postal addresses: 5 Briton Street, Leicester, LE3 0AA and 2 Westcotes Drive, Leicester, LE3 0QR.
Opening Times
Opening Times
We are open Monday to Friday
8.00 am to 6.30 pm
Extended GP, Nurse and Health Care Assistant appointments are available via Orion PCN HUBs and will be arranged by our reception staff.
Once a month, the practice may be closed in the afternoon between 1.00pm and 6.30pm for protected learning time (training) and you will be redirected to other GP medical services by a sign on the front door and an answering message on the telephone system.
Best Times To Call Us
Best Times To Call Us
To make efficient use of our staff please try to contact us during specific times for certain services such as:
Booking a GP Appointment 8am to 10am
All Prescription Queries 11am - 6pm
All Blood/Test Results Queries 11am - 6pm
Some days, we close our doors for a staff meeting between 1.30pm - 2.00pm. Patients will be notified by a sign on the front door.
Telephone Number
Telephone Number
Tel: 0116 233 7744
Tel: 0116 233 7744
We are also closed on:
Official Bank Holidays (England)
When we are closed, you can still get medical assistance from the following:
Healthcare HUBs (see below)
999 - for all medical emergencies
FLU CAMPAIGN
FLU CAMPAIGN
NHS Campaigns
NHS Campaigns
You and Your General Practice (YYGP) – Patient Charter
You and Your General Practice (YYGP) – Patient Charter
As part of the 2025/26 GP contract changes, NHS England has introduced You and Your General Practice (YYGP), also referred to as the Patient Charter.
From 1st October 2025, all GP practices are required to provide patients with access to this information.
You can read the full NHS England YYGP document here.
Translated versions are also available here.
The YYGP sets out what you, as a patient, can expect from your GP practice, alongside how you can help us to provide the best care for you and our wider community.
Please note that the Practice will provide services as per “You and your general practice” charter above, except in circumstances such as there is a lack of capacity, closures due to staff training / practice learning events, due to unforeseen events, NHS supplied information technology failure and when we are unable to assure safe services.
What your GP practice will expect from you: To help us provide care efficiently and fairly for everyone, the guide outlines what practices ask of patients. This includes things like attending appointments on time, treating staff respectfully and cancelling appointments you no longer need so they can be offered to someone else.
Introducing our New Online Consultation (OLC) Service
Introducing our New Online Consultation (OLC) Service
As of 1st October 2025, we are pleased to offer a streamlined way for you to seek non-urgent medical advice and administrative support without needing to call or visit the practice. This service is designed to help us manage patient demand more efficiently while ensuring you receive the appropriate care in a timely manner.
How It Works
How It Works
By clicking the button below, you'll be directed to a service called SystmConnect, where you'll find two options:
Medical Requests: For non-urgent medical concerns, such as symptoms that are not severe or life-threatening. If your symptoms worsen before our response, please call the surgery (in-hours), NHS 111 (out-of-hours), amke your way to the local A&E (emergency unit) or call 999 for an ambulance.
Administrative Requests: For matters including prescription queries, sick notes, administrative needs, etc.
Contact Us
Contact Us
Briton Street GP Surgery
5 Briton Street
LE3 0AA
Leicester
Tel: 0116 233 7744
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