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Q: I'm not sure who to ask for tech help.
A: Depending on the nature of your issue, you should either reach out to the IT Onboarding Concierge Team, Service Desk or Application Support (for assistance with CRM related issues).
For more information on requesting help from the IT Onboarding Concierge or Service Desk teams please use this link: Submitting an IT Ticket
For Application Support, please use the link for the App Support Help Center and click the chat icon in the bottom-right corner to open a chat:
Please only reach out to App Support for help with CRM-related issues (such as SelectCare)
Q: I'm unable to log into ServiceDesk due to a Username/Password error.
A: Please try one of the following methods to troubleshoot logging into ServiceDesk:
If one solution does not work, please attempt another.
Terminate Google Chrome completely, re-open and clear cache.
Reboot computer.
Open ServiceDesk in an incognito browser or Guest window.
Open ServiceDesk in a different web browser such as FireFox or Edge, if applicable.
Clear your browser cookies.
For step 5, cookies can be found here ->
Q: My laptop still says "Activate Windows. Go to Settings to activate Windows". What do I do?
A: For the time being, please disregard this notification. This will not hinder your ability to work.
Q: Can I use a personal headset/microphone/etc?
A: You may use a personal headset provided it is wired, and/or a "plug and play" device.
Please note: we can not, and do not support personal equipment. If you are having any issues with non-standard company devices, please switch to company-provided devices to ensure proper working equipment.
Q: Can I use WiFi?
A: If you are in a sales role of any kind that works with Personal Health Information, or Personal Identifiable Information, you may not use WiFi due to company policy involving HIPAA compliance. You must use a hard-wired ethernet connection.
For all other users and/or inquiries relating to WiFi use, please reach out to your manager.
Q: Can I use a printer at my house?
A: Due to security concerns involving printers, we cannot allow users to set up or use printers with their work equipment.
Please reach out to your manager if you have any questions.
Q: How can I set up my work email on my phone?
A: Click me to check out this guide
Q: How do I change my password?
A: Check me to check out this guide
Q: I need help with accessing UKG Pro/Kronos/Kazoo or YEI
A: ServiceDesk does not manage these services. Please see below for assistance.
With the implementation of the new UKG People Assist platform, we ask that you request our assistance directly through in the People Assist portal. To login, please visit https://selectquote.ultipro.com/ and use your SelectQuote google credentials. You can access the portal by clicking the “Get HR assistance” link located on your UKG homepage.
Use People Assist to:
Find information relevant to your inquiry without waiting on HR
Create, track, and manage your HR requests
View articles and forms related to HR's policies and programs
Please check out the People Assist Video Tutorial to help you get started!
If you are having issues logging into UKG Pro, please click here. If you are unable to get the information you need through this self-guided troubleshooting resource, a member from our HR Tech team will reach out to assist once you submit your request.
Q: How do I request a formal name change?
A: Please reach out to Human Resources to kickstart the name-change process. Once it is approved by HR, name changes will take place Thursdays afterhours by IT.
Q: What are my SelectConnect credentials?
A: Your username and password are the same credentials used to sign into your computer or VPN.
Please do not click the "sign in" button more than once - this will result in an automatic failure. If you are unable to sign in for any reason, please reach out to IT for further assistance.
For questions about seasoning chicken, please refer to Samuel Morris
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