SelectCare/Five9

Five9:

Overview of the Five9 Softphone Tool

Overview of the Five9 Softphone Tool for SQT Users

Audio/Microphone Issues

Resetting your Password within the Five9 Softphone Tool

Resetting your Password within the Five9 Softphone Tool for SQT Users

Logging into your Five9 Softphone Tool (Senior, SQAH, Population Health, SelectRx, Life, & LHA)

Logging into the Five9 Softphone Tool for Customer Care Agents (CCA)

Resetting your Five9 Password when Locked Out

Self-Service Password for Five9

Troubleshooting FAQs

SelectCare:

SelectCare Troubleshooting

For any issues related to pulling leads/ACD, OPS, or issues such as Enrollments or with the SelectCare application itself, please use the integrated chat service found within SelectCare to reach out to our AppSupport team.

Note: If you are unable to submit a ticket to the AppSupport team, please have your supervisor do so on your behalf.

Submitting a Chat to App Support & Accessing Self-Help Articles within SelectCare Chat System