MAY 2023

Exploring sizing

The variety of services our stockists can provide Scoot users and those looking to transition to barefoot are fantastic. In this newsletter, we highlight a few different services to consider; you may already offer one or more of these services.

As a Scoot Boot stockist, you must advise your customers and clients on sizing and fitting. A sizing service will improve customer satisfaction and reduce exchanges and refunds. 

Customers unfamiliar with the product will often measure past the heel buttress and purchase one or two sizes too big, and have retention issues as a result. An incorrectly sized Scoot can result in rubs or lost boots. 

Sizing services

Shell hire

Stocking Scoot Boot sizing shells for customers to hire is a great way to get accurate sizing. Pre-size your customers via photos and select the shell sizes closest to their measurements, one size up and one size down. Customers can then send you photos of the shells fitted on the hooves for you to evaluate and confirm the correct size.

Sizing shells are also beneficial when determining whether the customer requires Scoot Boots or Scoot Enduros. 

You can charge a hire fee and either reimburse it upon return or use the fee as a deposit on your customer’s Scoot Boot order. Please note that sizing shells are for sizing and fitting only and not suitable for use when riding.

Scoot Hire

The next step up from hiring shells is hiring Scoots. It is a great option to repurpose any second-hand Scoot Boots and Scoot Enduros from exchanges. This works best for customers certain of their horse's size or in circumstances where you have sized the customer and they are still deciding if they want to commit. Offering a trial period will help confirm if they have the correct size. A hire fee will incentivise your customer to purchase their Scoots from you. 

 In-person sizing

Nothing beats face-to-face sizing but travel costs and time are important considerations if you are visiting customers for a stand-alone sizing service without providing a trim, massage or other services. Consider a call-out fee which can also work as a deposit towards the purchase of Scoots. 

Tack stores

Operating online stores, brick-and-mortar tack stores or time constraints can impede you from personally providing in-person sizing. Partnering with local farriers or barefoot trimmers can be an excellent option in these circumstances. You can negotiate a referral payment between your business and the sizer. 

Scoot Boot offer a sizing service to retail customers, so why not to stockists?

At the outset, we expect our stockists to be sufficiently knowledgeable and experienced in using our product to be able to assist the customer with the sizing process. 

If Scoot Boot provides sizing advice, it can cause issues at a later stage when the customer may have to exchange. Therefore, we cannot provide a sizing service to your customers and clients. 

It is essential that all Scoot users have a positive experience with the product to maintain the reputation of our brand. One point of contact throughout the sales process provides a seamless experience for the customer and will increase overall customer satisfaction.

We are available however to provide sizing guidance to our new stockists to give them a helping hand if necessary. 

There is a wealth of information on the Stockist's Hub to enable you to provide sizing advice confidently. Please feel free to share it with your team.

Those stockists that are able to provide in-person sizing are at an advantage as this is by far the best way to size Scoot Boots.

Practice helps

Having educational tools is important for you to be able to provide the best service to your customers. We have expanded our training modules to include some mock sizing quizzes. You can gain real-world experience in remote sizing without the pressure of a customer waiting for sizing.  

Sizing quizzes

Try our new mock sizing quizzes, share them with your team, and build confidence. Happy learning!