Sponsor Working Credentials 

SHOW-DAYS WORKING CREDENTIALS HELP / ASSISTANCE:

• On show days, Friday March 3rd - Sunday March 5th, working credential help, pickup, and assistance will be available at the Main Box Office in the “Sponsorship Only” Will Call Lane. 

• For any working credential help or changes throughout the festival, please contact Marlena @ sponsorcreds@rollingloud.com or 862-222-2951.

SHOW-DAYS WORKING CREDENTIALS FAQs:

Q: A staff member’s wristband isn’t working at a staff, press, alternate, or main entrance. AKA you get a text like, “help my wristband is scanning red and I’m 10 minutes late to shift 😅” 

A:

• Step 1: Text Marlena, explain the situation, and that a staff member is on their way because their wristband isn’t working at entrance x. Make sure to include the following info:

  • Your First Name + Sponsor Name

  • The staff member you’re sending over’s First & Last Name

  • The staff member’s cell phone number (you can also make a group chat if that is easier)

• Step 2: Even while waiting for Marlena to respond, tell the staff member to start heading to On-Site Sponsorship Will Call at the Main Box Office

• Step 3: Sponsor Credentials will get them sorted, and send you a text to confirm when their credential is fixed and they’re on their way in. 

Q: Help! Last minute I had a staff member drop out/is not invited back. I found a replacement, and they need creds.

A:

• Step 1: Contact Marlena with the full name of the staff member no longer working, and the full name of the new staff member.

• Step 2: Tell the staff member to start heading to On-Site Sponsor Will Call at the Main Box Office. 

• Step 3: Sponsor Credentials will get them sorted, and send you a text to confirm when their credential is fixed and they’re on their way in. 

• Please note: The old staff member being replaced will have their wristband deactivated 

Q: Mine or my team member’s wristband is not scanning into an area, and they have the right credentials for access (like VIP, Artist Area, BOH)

A:

• Step 1: Contact your assigned Sponsorship hospitality representative!  

• Step 2: If you cannot find them, or get no response please reach out to Chelsey @ ________ 

Q: I am on fest grounds currently, My team member or I need more access than I currently have, (EX: I need to get into VIP for an activation, but I only have a c band)

• Contact your Sponsorship Hospo Host

Q: I am missing one of my team member‘s credential that should’ve been in my bulk packet OR I need another working cred for an added staff member OR I/one of my team members needs a new working credential I lost/damaged mine

A:

• Contact Marlena @ 862-222-2951 with the following info 

  • Your First & Last name + Sponsor

• Marlena/SPONS Creds will get back to you ASAP