Embedded Files
What are Remote Support Services?
What are Remote Support Services?
Remote Supports use technology to give a person access to the assistance
when they need it, even when a staff member isn't physically present in the same location.
This could include:
Communicating with a trained support professional when help is needed
Using technology that provides reminders of prompts
Systems that can alert support staff when assistance may be necessary
It's About Independence, Not Technology.
Remote supports aren't really about the technology, they are about people.
The goal is to help individuals do more on their own, build confidence and create more opportunities in their daily lives.
Why is RISE Ltd. Exploring Remote Supports?
We are always looking for new and innovative ways to provide high-quality, individualized services. Remote supports can help address workforce challenges, expand options in rural communities, and give the people we support more flexibility, choice and opportunity.
The Goal: More Independence. More Choice. More Safety. More Opportunities.
What could Remote Support Services Make Possible?
What could Remote Support Services Make Possible?
Remote supports aren't just about technology - they're about opportunity.
Imagine being able to live more independently while still knowing help is available when you need it.
Live More Independently - Remain in your own home with support available when needed
Build Everyday Skills - Prepare meals, complete household tasks and manage daily routines.
Take More Responsibility - Use reminders or prompts to help complete tasks and routines.
Greater Privacy and Control - Enjoy more personal space in your own home without someone needing to be present 24/7.
Participate in the Community - Gain confidence and independence to attend activities, appointments, shopping and more.
A Gradual Path to Independence - Move from staff-supported activities to more self-directed routines when appropriate.
Remote Supports are individualized and based on each person's needs, preferences and goals.
How to Remote Support Services Actually Work?
How to Remote Support Services Actually Work?
Remote Supports combine technology with trained support professionals to help individuals recieve assistance when they need it and ready to respond.
Types of Remote Support Technology
Communication Technology - Two-way audio or video communication to connect with a Remote Support Professional when a question comes up, assistance is needed or just for reassurance.
Sensors & Alerts - Sensors can recognize certain situations or activities and send an alert when support may be needed. This could be door sensors, motion sensors or other smart home technology.
Medication Support - Medication reminders or dispensing technology can help individuals follow their medication routine more independently while providing additional safeguards when needed.
Remote Support Centers - Behind the technology are real, trained professionals who monitor alerts, connect with individuals, provide guidance, and determine if additional assistance is needed.
What Happens When an Alert Goes Off?
Alert - The technology detects the situation and sends an alert.
Response - A trained Remote Support Professional recieves the alert and follows the individual's established support plan.
Connect - The professional communicates with the individual, checks on the situation, provides guidance or helps problem-solve.
Additional Support if Needed - If the situation can't be resolved remotely, the support plan determines the next step - which may include contacting in-person support or emergency services when appropriate.
The Role of a Remote Support Professional
Remote Support Professionals are trained to respond to alerts, communicate with individuals, provide reminders or support, help problem-solve and follow each person's individualized plan. They are an important part of the team and work alongside in-person staff, families and other supports.
Do Remote Support Services Replace In-Person Staff?
Do Remote Support Services Replace In-Person Staff?
Do Remote Supports replace Staff??
No. Absolutely Not.
Technology can provide reminders, alerts and connection to assistance - but it cannot replace the relationships, encouragement, teaching, and human connections staff provide.
People Still Need People
Staff help individuals: Work towards personal goals, learn and build new skills, participate in their communities, develop relationships, and build confidence and independence - Technology can't replace that!
Remote and In-Person Support Can Work Together:
It does not have to be one or the other. Remote Supports can be used during times when someone can be more independent, while staff remain avaliable for hands-on and face-to-face support when it is needed.
More Time for Meaningful Support:
Remote Supports may reduce some routine monitoring, allowing staff to spend more time on what matters most- goals, skills, community, relationships and experiences.
Real People Behind the Technology.
Remote Support Professionals are trained people who respond to alerts, communicate with individuals, provide guidance and connect them with additional help when needed.
The Bottom Line
Remote Supports aren't about replacing staff.
They are about using our people and technology together to provide the right support at the right time.
What about Safety, Privacy and Choice?
What about Safety, Privacy and Choice?
When people first hear about remote supports, one question often comes to mind.....
"So.... does this mean someone is watching them all the time?"
No. Remote Supports are not about constant surveillance. The purpose is to give people greater independence while still having appropriate safeguards and access to assistance when they need it.
Privacy & Dignity Come First!
Everyone deserves privacy in their own home and daily life. Remote Support technology should be selected and used in ways that respect the individual's privacy, dignity, rights and personal space.
It's Individualized.
There isn't one standard Remote Support setup that works for everyone. The technology and level of support should be based on each person's abilities, needs, preferences, goals and support plan.
There are Safeguards
Remore Support systems can include safeguards around who is authorized to access information and how technology is used. The goal is to provide the support identified in the person's plan - not to monitor every moment of their day.
Safey and Independence Matter
Keeping someone safe is important - but so is recognizing their right to make choices, take reasonable risks, develop skills, and become more independent. Remote Supports can help find that balance.
Choice is Part of the Conversation
A person's preferences matter. Remote Supports should be considered with the individual, not simply for the individual. The goal is to find a support approach that gives the person as much choice, control, privacy and independence as possible while meeting their needs.
Remore Supports Aren't Right for Everyone
Some individuals may benefit greatly from Remote Supports. Others may need or prefer more in-person assistance - and that's okay! Remote Supports aren't meant to be a one-size-fits-all solution or a way to remove support someone genuinely needs.
The Bottom Line
Remote Supports should increase independence without sacrificing a persons's privacy, dignity, rights, or safety. Because person-centered support isn't about giving everyone the same thing - it's about giving each person what they need to live the life they choose.
Why Remote Support Services, Why RISE?
Why Remote Support Services, Why RISE?
Meeting the Needs of Rural Iowa
Distance, transportation and workforce avaliability can make providing services in rural communities challenging.
Remote Supports offer another way to provide the right support - where and when it is needed.
The Right Support at the Right Time.
Remote Supports don't replace face-to-face services.
Sometimes someone needs a staff physically present. Other times, they may simply need to know help is avaliable if they need it.
More Options, More Choice.
Everyone's needs are different - and their support should be too.
Remote Supports can give people more options for recieving services based on their needs, preferences, abilities and goals.
It's About Possibility.
Remote Supports aren't right for everyone - and that's okay!
The goal isn't more technology. It is more independence, more choice and more possibilities for the lives people want to live.
The Bottom Line:
At RISE, the goal isn't to use technology for technology's sake.
It's to help people live the lives they choose - with the right support at the right time.
What Would More Independence Look Like For You?
Who is eligible for Remote Support Services?
Who is eligible for Remote Support Services?
RISE, Ltd. provides quality Remote Support Services for individuals with:
Intellectual Disabilities
Mental Illness
Brain Injury
Remote Support Services are funded through Medicaid, State DAP funding and Private Pay.
Report abuse