Your Core RooSources™

What are Quick Links and why should I use them?

They’re bite-sized, tappable links that surface the most important info about your pet—fast. Think:

• Feeding instructions

• Medication times and doses

• Emergency contacts

• Behavior quirks

• “Do NOT give cheese” alerts

Instead of digging through long notes, outdated texts, or (let’s be real) the black hole that is an inbox, you can find them via a Quick Link. Tap. Info found. Drama averted. You control what’s linked.

How do Calendar Events work?

Calendar Events are your pet’s personal scheduling tool—built to track everything from the routine to the unforgettable.

Use them to log:

• Vet appointments or medication schedules

• Grooming, training, or therapy sessions

• Walks, sitter visits, or feeding changes

• Allergies, milestones, or health check-ins

• Birthdays, adoption days—or even “first yard poop” (we get it)

You’ll start with a set number of events in your freemium plan. When you need more, you can add individual events or expand with Add-Ons—no subscription required. Let the app remember—so you don’t have to.  

What’s a Care Request and how do I use them?

It’s how you formally ask one of your confirmed caregiver 's to assist with your pet—whether it’s for a walk, meds, a drop-in visit, or a weekend of full-blown pet parenting.

Here’s how it works:

Here’s how it works:

1. Choose the pet who needs care

2. Select a trusted, confirmed caregiver from your circle

3. Add the details—date, time, instructions—and link any important notes or documents

4. Send the request—and await their response.

The caregiver will be notified and can review and accept your request. Once the care is accepted and confirmed, you're ready to go.  

And yes—you can change your mind. You can revoke or cancel a Care Request at any time before the care is in progress. No awkward texts, no confusion—just simple, reliable coordination.

What kind of Care Requests can I send?

Whether it’s a quick favor or a full weekend of care, Care Requests are designed to meet you where you are—real-life moments included.

You can send requests for things like:

🐕 Walks, drop-ins, or potty breaks

💊 Medication reminders or help administering treatment

🧼 Grooming, therapy, or training sessions

🏡 Overnight care or weekend stays

🍽️ Feeding changes or updates to routines

❤️ Just-in-case check-ins or quiet backup support

Each request is customizable—so you can decide what your pet needs, what to share, and who you trust to step in.

Can I track and manage my Care Requests after sending them?

Yes! Once you send a Care Request, you can easily view and manage its status right from your Care Requests dashboardin the app.

You’ll be able to see:

• Who the request was sent to

• The date and type of care

• The current status: pending, accepted, completed, or declined

• Any notes or documents you included

You can also:

• Edit or cancel a request (as long as care hasn’t started)

• Resend a request if it hasn’t been answered

• Review your full care history anytime in the Care Log

It’s all designed to help you stay informed, stay organized, and feel supported—every step of the way.

How can I share care tasks or notes to others?

As a Pet Parent, you have full control over what care information is shared — and with whom.

You can choose to share tasks, notes, and important care details with trusted caregivers in two secure ways:

• Through a Care Request, where you select exactly what’s relevant for that care moment

• Via your pet’s QR code, which provides quick, read-only access to shared info in real-time

It’s a simple way to keep your pet’s people informed, supported, and ready to step in — with care that’s clear, connected, and right at your (and their) fingertips.

Is the QR code a RooSource™?

Nope! The QR code is not a RooSource™. It’s a built-in feature of your pet’s profile and is available to all users at no cost. Unlike RooSources™, it doesn’t count against your freemium pack or require an add-on to use.

Think of it as a core safety tool that complements your RooSources™, rather than something you need to manage or refill.

Why Is the QR code feature so useful?

The QR code tied to your pet’s profile is a unique, scannable link that provides fast access to key pet information—especially in situations where time matters.

How it Works:

• Each pet has a unique QR code linked to their profile

• When someone scans the code, they see a limited, public-facing version of your pet’s profile

• You control what’s visible—such as medical needs, allergies, your contact info, or a behavioral issues.

What shows when someone scans my pet’s QR code?

By default, only basic, limited information is visible—such as your contact info or a key health alert. But you have full control over what’s shared.

You decide:

• What’s shown publicly

• Which documents or notes (if any) are accessible

• Whether the QR code is active or hidden

Nothing is public unless you choose to make it visible.

Where can I find and use the QR code?

You can find your pet’s QR code by going to their profile page and expanding the profile view. Once expanded, you’ll see the QR code displayed.

To use it:

• Simply tap the QR code to open it in a larger, scannable format

• It’s designed to be scanned directly from your screen—ideal for quick access during care handoffs or emergencies

At this time, the QR code cannot be downloaded, shared, or printed, but it always reflects the most current version of your pet’s visible profile information.