Help Desk Tickets

Submitting Help Desk Tickets

1. Click  http://helpdesk.rbusd.org.  Please bookmark this site for future use.

2. Log in using your RBUSD district login, the same one you use to login to your computer.

3. Click on the + New .

4. Enter required information in the form.  For Chromebook help desk tickets, make sure to put the student's name in the Brief Problem Description.

5. Click Save.

6. A ticket will be created and routed to our staff in I.T.

***If you end up resolving the issue on your own and no longer need I.T. to come, please be sure to log back into http://helpdesk.rbusd.org and CLOSE the ticket you have open.

Helpful Things to Remember

• Please be as detailed as possible when submitting a help desk ticket. Screenshots are appreciated. Often times the I.T. department needs more information and will put notes in the comment section of the ticket. You will receive an email when this occurs. Be sure to scroll down in the ticket and read the notes and respond to any questions through the ticket itself.

• We may call your classroom to resolve the issue and remotely work on your unit. We don’t intend to disrupt your teaching, but this is often the fastest way to help you.

• Chromebook issues should always be submitted by help desk ticket. Your librarian can assist you with this.

• Tickets are to be submitted by teachers with the issue (not the front office staff).