Tools:
Explain that order is out of stock.
We'll add a free 15-stage filter once the product is shipped.
Provide expected restock date and reset customer's expectation
We can ship the ShowerEnvy 2.0 with 15-stage filter instead if customer does not want to wait.
Our product Showerenvy 5.0 Full Kit 5.0 went viral and we ran out of stock. Rest assured we are awaiting for stock and there's a 3 weeks delay until we receive it. As a gratuity for your patience, we are going to add an extra 15-stage filter for FREE. If you would like us to send you ShowerEnvy 2.0 with 15-stage filter instead please let us know and we will happily do that as it's in stock currently. We appreciate your patience and know the wait would be worth it.