*If claiming defective or broken/damaged, advise the customer to send video proof or images to our email support so we can request a reshipment.
*CIF all Reshipment Requests.
GUIDELINE:
If the customer receive the item damaged / broken or defective
Advise the customer to send video proof or images to our email support so we can request a reshipment.
If the customer received the item good and broke after some time
1 year warranty for all orders - They get free replacements, just send proof and pay for shipping here:
https://showerenvy.com/products/shipping-back-product-replacement-shipping-fee
Once paid, please tell them to email or call again so we can verify and issue the replacement.
If they decline to pay, we can offer the replacement completely free of charge.
If they are Active VIP members, no need to pay shipping tell them free replacements is covered since they are a VIP Member.
Submit CIF for replacement requests.