Tools:
Explain why it happened
Offer reshipment (free of charge via our express line)
CIF for reshipment if accepted,
If declined;
Offer 25% partial refund on top of reshipment
CIF for reshipment if accepted
If declined,
80% refund, explain.
Process if accepted
If declined, strict refund policy. Try to convince customer to accept he resolution we can provide above.
Why was the package seized?
Issue is from USPS and it seems that there is a problem in their delivery due to the influx of packages this coming holiday season.
Why can do we only issue 80% refund and not full?
We have to take 20% of the amount that we cover for the shipping and payment processor when making their order. 80% refund or we can resend their orders for free using express line.