CALL CHECKLIST
ShowerEnvy:
Take Call
Modify account / Add notations (Both CRMs)
Submit CIF if necessary
Submit to Contact Form
UPDATES & Reminders
Campaign Reminders:
ShowerEnvy has a strict refund policy. No Full Refunds upfront for core orders even valid threats. Final Resolution is RMA.
If Same Day Cancellation:
Within 3 hours: We cancel cancel the order.
Outside 3 hours: We can cancel the order but we'll charge a 10% cancellation fee for cancellation requests outside 3 hours. As orders are processed to be fulfilled once placed.
For Shopify only orders (Non-Checkout champ):
NON-Checkoutchamp orders (Shopify Orders) needs to be refunded manually on a different system. Please submit on the form below all refund request for Shopify Orders.
6.11 -
ShowerEnvy Update: Unprocessed order from EC.
These are orders placed on our other website - ecowaterspa.com. The orders are billed on a different platform so they have to be manually processed on Shopify. Please take note that it may show as a free order but the customers are actually billed for the same amount as shown in Shopify. It was just discounted for the shipment to be processed. Refund Requests for these order - we follow the same policy and if for refund, please submit to ShowerEnvy Shopify Refunds Form.
Sample: https://admin.shopify.com/store/showerenvy/orders/5668312514807
ShowerEnvy Update: ShipHero
We're no longer using ShipHero for fulfillment. Please do not login to the platform anymore.
3.07 - ShowerEnvy Update: Return Address
New Return Address:
7864 Ronson Rd Suite A
San Diego, CA 92111