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ICTG FAQ
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Tech Support Satisfaction Survey
Support Contact Details
ICTG FAQ
Home
Tech Support Satisfaction Survey
Support Contact Details
More
Home
Tech Support Satisfaction Survey
Support Contact Details
FINACLE ISSUES
Issue / Queries
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Available Balance Is not tally with Ledger Balance
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Unable to close the account
The account cannot be closed. Visit closure information screen for more details.
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Sweep / ATA Account error
The account […] already exists in another pool / Pool already exists for this account
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Sweep / ATA Account error
The account does not belong to the customer
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Sweep / ATA Account error
The sweeps facility is not enable for the customer
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How to unlink ATA Accounts
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CIF creat
ion was successful but no CIF ID created
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CIF Creation error Invalid document code
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Error on CIF during creation
The value provided for AccountBO.Address city is not valid date category
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Account opening has been verified but account name is blank
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CIF Creation error
Fatal error.
An error occurred at the host system during request processing. Check the error log for more information.
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CIF Modification error
An error occurred at the host system during request processing. Check the error log for more information.
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OUTLOCAL or OUTRGNL zone was opened but no check deposit for the day
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Incorrect GL for accounts
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Wrong CIF of Account
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Wrong product code of the Account
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Error on HRINBX "retry menu option"
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HPR error System error occurred in interaction with the server
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Name of joint holder is not appearing in the Passbook
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This customer is not a passbook holder
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HACMP not tally with the day book
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Can't generate the bank statement / SOA of the client (No
t appearing in the HPR)
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HIMC Error
The inventory location code is invalid
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HIMC Error
The authorizer is deleted for the inventory location
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Wrong chq/inventory movement (reversal of inventory movement)
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Incorrect Computation of AIR
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Loan payment error
The payment for interest was deducted to the principal
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Amortization of the loan do not match the manual schedule
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Loan Payment error
The overflow amount exists. Adjust the outstanding demands through the HLADSP menu option.
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Loan Payment error
The entered amount exceeds liability.
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No demand raise for past due accounts which are not real past due
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Loan Payoff error
"The verification is pending for last disbursement"
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Loan Account Closure error
"The verification is pending for last disbursement"
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An applicable rate does not exist for the account
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MC payment (the dd is not made at the extension counter.
)
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Closing of TD by cash - not deducted to the office account of the teller
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HACMTD, after changing the interest rate the flow tab didn't change
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TD renewal error
Renewal cannot be done unless A/C is fully funded account
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TD Renewal error
Renewal cannot be done before Maturity Date
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TD Renewal error
New maturity date [dd-mm-yyyy] is earlier than BOD Date
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TD Closure error
pending authorization for the account
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TD Closure error
The online operations are not permitted for FFD accounts
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TD Renewal error
No interest calculation
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TD Renewal query
How to renew TD for principal only
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Additional deposit to TD account that is already opened
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How to delete unposted transaction?
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Can't reverse transactions in HCRT
Verification pending for tranid […] in HCRT
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Can't proceed with the HOCTM menu for check deposit
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Partly posted transactions (Blocking validation)
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Error on cash withdrawal or encashment
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AC2 - A/C IS IN CR BALANCE
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ATM LOADING / UNLOADING error
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Incorrect Minimum Balance Charge
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Name and address of the client (including joint holders) were not appearing in the passbook during opening
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Can't link accounts for ATA "the scheme code/ product was not enable for the sweeps facility"
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Can't generate the bank statement of the client (Not appearing in the HPR)
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Error during opening of the account "fatal error"
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CIF creation was successful but no CIF ID created after the creation in CVRC or CVCC
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Error on creation of CIF ID (CVRC/CVCC) "FER001470 - An error occurred at the host system during request processing. Check the error log for more information."
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Error on modification of CIF ID (MRCR/MCEC) "FER001470 - An error occurred at the host system during request processing. Check the error log for more information."
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Error on modification of CIF ID (MRCR/MCEC) - Can't verify the modification of the CIF ID
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Can't open an ATA accounts " the customer is not enabled for the sweeps facility"
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Can't closed the account -"Hold or lien exist" or the account is part of a pool, can't closed the account
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Can't closed the account due to Dormant Account
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Can't verify the closing of current accounts
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Wrong CIF ID link to the accounts "Wrong name" "wrong address"
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Can't Print Passbook The account is not a passbook holder
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How unlink ATA Accounts
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How to transfer scheme code
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Error on posting the transaction in the HRINBX Time stamp error -"Retry the menu option"
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Can't post loan payment in HLASPAY
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The overflow amount exist. Adjust the outstanding demand through the HLADSP menu
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How to change interest on verified loan accounts
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How to delete unposted transaction (Blocking transactions in the EOD)
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Can't reverse transactions in HCRT reversal is pending for verification
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Can't verify the transaction in HCTR Can't see the transaction to be verified
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Validation on the check deposit
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Depreciation entries were executed daily
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OUTLOCAL or OUTRGNL zone was opened but no check deposit for the day
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Can't add inventory in the location the inventory already exist
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Wrong inventory movement (reversal of inventory movement)
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Can't proceed with the HOCTM menu for check deposit
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Partly posted transactions (Blocking validation)
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Unposted Transactions (Blocking validation)
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Error on cash withdrawal or encashment AC2 - account is in credit balance
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Can't perform renewal of time deposit "then renewal was pending for verification"
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Change of interest rate for TD
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Renewal for less than 50,000 not allowed
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Renewal of TD(Principal only)
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Additional deposit to TD account that is already opened
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Some instruments are pending for verification and value date change
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