Embedded Files
Category / Module
Category / Module
Transaction
Transaction
Possible Reasons
Possible Reasons
1. The initiating user id (teller) has no balance
1. The initiating user id (teller) has no balance
2. Account has insufficient funds
2. Account has insufficient funds
3. Account is dormant
3. Account is dormant
4. Account is closed
4. Account is closed
Solutions
Solutions
1. Ensure that cash teller has fund before transaction. Transfer some funds (Cashier) in the user id (teller) through LDMT, verified by the user id where the fund is transferred (teller) in LVDMT.
1. Ensure that cash teller has fund before transaction. Transfer some funds (Cashier) in the user id (teller) through LDMT, verified by the user id where the fund is transferred (teller) in LVDMT.
2. Check status of account on HACM. Make sure that account is active.
2. Check status of account on HACM. Make sure that account is active.
Applicable Menu
Applicable Menu
LDMT, LVDMT, HACM
LDMT, LVDMT, HACM
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