Insurance

Studying abroad is an exciting experience, but it’s also important to know you’re supported if anything comes up along the way. As part of your program, you’re automatically enrolled in Cultural Insurance Services International (CISI), a comprehensive insurance plan designed to support you physically, mentally, and logistically during your time in Spain.

CISI operates on a pay-and-claim basis for most minor illnesses and injuries. This means you'll generally pay for your visit and treatment upfront and then submit a claim for reimbursement. In the case of a serious injury or illness, direct billing may be available.

Whether it’s a minor cold or something more serious, you’ll have access to 24/7 assistance services, healthcare support, and easy-to-use resources to help you navigate any situation with confidence.

In addition to comprehensive medical coverage, your policy also includes additional beneftis, such as; travel accident and travel assistance benefits, personal property coverage, evacuation and repatriation benefits, personal liability coverage, and non-insurance services through Team Assist.

CISI insurance policies and ID cards are typically sent approximately two weeks before the program start date. If you have not received yours by then, please contact Health@BarcelonaSAE.com so we can assist you.

You can access your policy information, benefits, and resources through the myCISI online portal or downloading the app.

If you're hospitalized, you should contact AXA to request a Guarantee of Payment (GOP), which allows them to coordinate direct payment with the hospital when applicable. To request a GOP, follow the steps below. 

1. Call AXA Assistance: (855) 327-1411 | (312) 935-1703

2. Explain your situation clearly

3. Provide your policy number (this is your insurance ID)

4. They will open a case and guide you through next steps

Note: You can also contact them to medassist-usa@axa-assistance.us

⚠️ For serious situations or hospitalizations, always contact AXA as soon as possible so they can monitor your case and support you throughout.

If you pay out of pocket for eligible medical expenses, you can submit a claim to CISI for reimbursement. Claims are typically processed within 15 business days after all required documentation has been received. 

Submit a claim through the myCISI Portal 

1. Log in to your myCISI account (or create an account if you haven't already).

2. Navigate to Claim Info & Submission.

3. Select Submit a Claim and follow the prompts.

4. Upload your itemized receipts, medical documentation (such as medical reports or prescriptions), and complete the claim form.

5. After submitting, you can return to the portal to check the status of your claim.

Submit a claim by email 

1. Complete and sign the CISI Medical Claim Form (if you need a copy of the form, contact the Health & Safety team at Health@BarcelonaSAE.com).

2. Attach your completed claim form, itemized receipts/bills, and any supporting medical documentation.

3. Email everything to submityourclaim@mycisi.com.

Helpful Tips

• Keep copies of all receipts and medical documents.

• Submit your claim as soon as possible (claims must be submitted within one year of the date of service).

• Make sure all required forms and documentation are complete to avoid processing delays.

Need help with your claim?

• Phone: (800) 303-8120 (toll-free) or (203) 399-5130

• Email: claimhelp@mycisi.com