Utility Assistance
Utility Assistance
Ameren Illinois: (800) 755-5000
Making payment arrangements with customers financially affected by COVID-19.
On a regular basis, Ameren operates Warm Neighbors Cool Friends, which helps qualifying low- to moderate-income customers. Those interested in applying can call the local Salvation Army at (217) 525-2196, ext. 205.
City, Water, Light, & Power (CWLP): (217) 789-2030
Offering flexible payment plans to customers needing assistance.
Year-round, CWLP also runs Project RELIEF, which provides financial assistance to qualifying households who are facing service cut-off due to nonpayment. Those interested in applying should call (217) 789-2414.
Low Income Home Energy Assistance Program (LIHEAP): 877-411-WARM (9276)
Provides qualifying households with help paying for home energy services, primarily during the winter months. The LIHEAP application process includes application to the Low Income Household Water Assistance Program (LIHWAP).
Illinois Home Weatherization Program (IHWAP): (217) 535-3120
Furnishes energy-saving services to home owners who also qualify for LIHEAP. Call the number above to be added to a wait list.
Low Income Sewer Assistance Program (ILSAP): (217) 525-3120
Offers a one-time sewer rebate for LIHEAP-qualifying customers of the Sangamon County Water Reclamation District (SCWRD).