Utility Assistance

Utility Assistance

  • Ameren Illinois: (800) 755-5000

    • Making payment arrangements with customers financially affected by COVID-19.

    • On a regular basis, Ameren operates Warm Neighbors Cool Friends, which helps qualifying low- to moderate-income customers. Those interested in applying can call the local Salvation Army at (217) 525-2196, ext. 205.

  • City, Water, Light, & Power (CWLP): (217) 789-2030

    • Offering flexible payment plans to customers needing assistance.

    • Year-round, CWLP also runs Project RELIEF, which provides financial assistance to qualifying households who are facing service cut-off due to nonpayment. Those interested in applying should call (217) 789-2414.

  • Low Income Home Energy Assistance Program (LIHEAP): 877-411-WARM (9276)

    • Provides qualifying households with help paying for home energy services, primarily during the winter months. The LIHEAP application process includes application to the Low Income Household Water Assistance Program (LIHWAP).