News & Info

12th May 2025 News

Printing Updates

We are going to be saying goodbye to a couple of our printing options soon.

Here are the changes expecting to soon take place...

• Dye Sublimation printing will no longer be available through CCI Digital Print.

However, it will be moving down into the 3D Workshops this summer.

• Semi-Gloss Vinyl will be unavailable after our current stock has run out. 

The manufacturer of the paper we purchase has unfortunately stopped producing rolls at the length we need so we will be running our stock down and looking into possible alternatives this summer.  We are sorry for any inconvenience this may cause. 

Keep an eye on our Instagram for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

21st March 2025 News

Opening Times over the Easter Break

Mon 7 April - Thur 10 April - 8.30am - 5pm
Fri 11 April - 8.30am - 4pm
Sat 12 April - Closed

Mon 14 April - Thur 17 April - 8.30am - 5pm
Fri 18 April - Closed
Sat 19 April - Closed

Mon 21 April - Closed
Tue 22 April - Thur 24 April - 8.30am - 5pm
Fri 25 April - 8.30am - 4pm
Sat 26 April - 10am - 3pm

Keep an eye on our Instagram for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

22nd November 2024 News

Printing Closure for Maintenance

The CCI Digital Printing services will be closed for maintenance and staff training on the 27th November 2024. This unfortunately means any prints submitted after 4:30pm on the 26th of November will not be processed before the 28th November, but we will aim to complete all submitted prints before the end of the day on the 28th, subject to quantity. 

We apologise for the inconvenience this may cause. 

Keep an eye on our Instagram for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

19th July 2024 News

Summer Holiday

On Friday August 9th the digital studios will be open but there will be no equipment loans or large format printing available on this day

Keep an eye on our Instagram for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

29th April 2024 News

Early May Bank Holiday

Just a reminder that there is a bank holiday on Monday 6th May and Eldon Building will not be open

Keep an eye on our Instagram for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

14th March 2024 News

Easter Opening Times

Mon 25th March - Thu 28th March - 8.30am - 5.00pm
Fri 29th March - Mon 1st April - Closed
Tue 2nd April - Thu 4th April - 8.30am - 5.00pm
Fri 5th April - 8.30am - 4.00pm
Sat 6th April - Sun 7th April - Closed
Mon 8th April - Thu 11th April - 8.30am - 5.00pm
Fri 12th April - 8.30am - 4.00pm
Sat 13th April - Sun 14th April - Closed
Mon 15th April - Late Opening Times Resume

Keep an eye on our Instagram for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

20th February 2024 News

Latex Printing Discontinued

Regretfully we have to inform all students and staff that Latex printing is no longer available from today. 

The printer has reached end-of-life and was our least used service. It unfortunately passed over into the printer afterlife today and we made the hard decision to not have it repaired, so we can invest more attention to other services. 

We are sorry if this causes any inconvenience, but please do come speak to us if you had plans to use this service as we may be able to assist with an alternative option.

Keep an eye on our Instagram for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

15th December 2023 News

Chrismas Opening Times for the Digital Studios

Monday 18th December - Thursday 21st December -- 08:30 - 17:00

Friday 22nd December -- 08:30 - 16.00

Saturday 23rd December - Monday 1st January -- Closed

Tuesday 2nd January - Thursday 4th January -- 08:30 - 17.00

Friday 5th January -- 08:30 - 16.00

Keep an eye on our Instagram for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

22nd November 2023 News

New Service Status & Software Info page

As much as we try to stop things breaking, sometimes they do and we have to find a corner to weep into. 

We appreciate it can be incredibly frustrating when things break (and it usually happens on the morning of a deadline, after you've pulled an all-nighter) and we want to make it easier for you to see if there is already a known issue, or if there is a work-a-round already in place. 

The Service Status page enters the chat! If there is an issue or fix, you will hopefully be able to find it here. If you have found a brand new issue that has made a brand new stress vein pop on the side of your head, this page also has a place you can report an issue. 

We have recently had the Information Service team move out of the CCI Digital Studios, so using this page will be extra necessary now for all students and staff, as it means issues will be fixed quicker. 

The festivities start next week!

Yes, you heard that right! Next Monday will be officially Christmasifying the Digital Studio support desk. You will get to see the world-famous, cheap n' tacky decorations in all their glory! With only 3 weeks left until the end of term, we hope you can get into the festive spirit with us.

Is it too early? That's debatable. Is Die Hard a Christmas movie? That's not debatable because it absolutely is! Ho! Ho! Ho!

Keep an eye on our Instagram for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

16th October 2023 News

Risograph Demonstrations Now Available!

If you are a course lecturer or leader and would like to arrange some Risograph Demonstrations as part of any of your units, we can provide this. If you are a student and you are interested in this and think others on your course would be as well, please speak to your course leader or tutor and point them in our direction to arrange it for you. Simply send us an email to ccidigitalprint@port.ac.uk and we can arrange a suitable time with you. It is recommended to keep the class size between 10 and 15 students so not to overcrowd the area. 

The demo will involve a basic intro into using the machine, showing how to:

• Load a new colour drum.

• Make a master.

• Make a 3 colour print. 

The students will not have to bring any designs as we will be providing the materials for the demonstration. 

If you aren't sure what Risograph printing is, take a look on our Small Format Printing information page.

Keep an eye on our Instagram for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

3rd October 2023 News

Welcome all new and returning students!

How are you all? Good summers? Good! Glad to hear it! Us? We had good summers too, thanks for asking. Dom got a tan!

So what is new in the CCI Digital Studios we hear you all ask...

• We have a new brand! We felt it was time to have a bit of a make-over, because even technicians like to feel special once in a while. 

• We have a brand new printer that prints vivid colours and is a PANTONE calibrated printer! For more info take a look at our Large Format Printer section for the gritty details. 

• We have made changes to our loan system. You will need to fill out a contract once when you loan something for the first time and from then on all you have to do is scan your student card each time you want to borrow any equipment. Depending on what type of equipment, you may have to leave your student card with us, but all-in-all its pretty effortless now. No more standing around, filling out forms on your phone. The future is here!

• The Information Services team, based in 1.125C, are sadly leaving us. They are now moving in with the rest of their Information Services colleagues in St. Andrews Court. We know what you're thinking... 'but all the cool kids live in Eldon' and to that we say, correct! Unfortunately this is just how things have to be. We will be sad to see them leave us but whenever you have an IT issue they are only a phone call, or an online form, away: 

  • Telephone: 02392 84 7777

  • Find Online help here.

That's it for now. Feel free to come say hello to us in 1.118. Our names are Dom, Rob and Richard. Our late-cover team member is called Razvan.

Keep an eye on our Instagram for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

3rd August 2023 News

Service unavailability

Due to staff sickness and holidays, service in the CCI Digital Studios and Open Access Area will be reduced on Thursday 3rd and Friday 4th August. 

Large format and Specialist Printing will be closed on these days - they will be running again on Monday 7th August.

Some equipment will not be able to be loaned out (cintiq pens will still be available, however).

The opening times will remain as below.

Keep an eye on our Twitter and Instagram pages for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

19th June 2023 News

Summer Opening Hours

Our opening times are now:

• Monday - 9:00 - 17:00

• Tuesday - 9:00 - 17:00

• Wednesday - 9:00 - 17:00

• Thursday - 9:00 - 17:00

• Friday - 9:00 - 16:00

• Saturday - Closed

• Sunday - Closed

These will now remain unchanged for the duration of the summer and part of the first term on the 2023/34 academic year. 

Keep an eye on our Twitter and Instagram pages for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

6th June 2023 News

Opening Hours

From the 12th June on, the opening hours will adjust to the following:

• Monday 12th June - 9:00 to 18:30

• Tuesday 13th June - 9:00 to 00:00

• Wednesday 14th June - 9:00 to 00:00

• Thursday 15th June - 9:00 to 00:00

• Friday 16th June - 9:00 to 18:30

• Saturday 17th June - 10:00 to 15:00

From the 19th June, we switch back to out of term opening times:

• Monday's - 9:00 to 17:00

• Tuesday's - 9:00 to 17:00

• Wednesday's - 9:00 to 17:00

• Thursday's - 9:00 to 17:00

• Friday's - 9:00 to 16:00

• Saturday's - Closed 

Keep an eye on our Twitter and Instagram pages for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

24th May 2023 News

Satin Vinyl & Matt Vinyl Printing Changes

We are currently updating some of our paper stock for large format printing so we are phasing out a few lesser-used papers. See the following:

• Matt Vinyl will be Latex printer only -  Drytac POLAR CHOICE Monomeric 5 Year White Matte Removable Blockout

• Satin Vinyl will be Latex printer only - Drytac POLAR PREMIUM Polymeric 7 Year Air Release White Gloss Blockout

These will be instead of the inkjet papers previously known as Matt Vinyl and Satin Vinyl. We are hoping the move to Latex printing on these stocks will offer a more sturdy and long-lasting quality that can be applied in more scenarios e.g. Outdoors and Indoors. For more information look at our Large Format Printing pages. 

If you have any questions or concerns regarding these changes please contact us on the email below, or come and speak to us in Eldon room 1.118. 

Keep an eye on our Twitter and Instagram pages for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

29th March 2023 News

Upcoming Opening Schedule

With the Easter break almost here, the Spring bank holiday and Chucky 3's big day coming up, here are our opening and closing times for this period of time. When we return to late opening in late April, we will post our opening times here.

• Fri 31st Mar - Late opening pauses

• Sat 1st Apr - Closed

• Mon 3rd to Thur 6th Apr - 8.30am to 5pm

• Fri 7th Apr - Closed

• Sat 8th Apr - Closed

• Mon 10th Apr - Closed

• Tue 11th to Thur 13th Apr - 8.30am to 5pm

• Fri 14th Apr - 8.30am to 4pm

• Sat 15th Apr - Closed

• Mon 17th to Thur 20th Apr - 8.30am to 5pm

• Fri 21st Apr - 8.30am to 4pm

• Sat 22nd Apr (Open day) - 10am to 3pm

• Mon 24th onwards - Return to late opening

• Mon 1st May - Closed

• Mon 8th May - Closed

Keep an eye on our Twitter and Instagram pages for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

20th March 2023 News

Canon Large Format Maintenance

On Tuesday 22nd March our Canon Large Format printers will be unavailable due to maintenance.

We apologise for any inconvenience caused by this. 

Keep an eye on our Twitter and Instagram pages for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

15th March 2023 News

Risograph Maintenance

On Thursday 15th March our Risograph printer will be unavailable due to maintenance.

We apologise for any inconvenience caused by this. 

Keep an eye on our Twitter and Instagram pages for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

2nd March 2023 News

Risograph Price Changes

One of our aims this year has been to improve our Risograph service and make it easier to cost and use. 

We have now streamlined our pricing system to the following:

• Riso 1 Colour Print - £1.55

• Riso 2 Colour Print - £3.30

• Riso +1 Colour Pass - £0.20

• Riso +2 Colour Pass - £0.30

To find more detailed explanations / breakdowns of what you get in these prices, head over to our Small Format Printing page.

Headphones now unavailable

Headphones are no longer be available for loan (as of 1st March 2023). We have Bluetooth adapters available for students

who have their own wireless headphones, but due to health and safety, we have had to remove headphones as an available item. 

We apologise for any inconvenience caused. Please email us using the email below if you have any questions.

Keep an eye on our Twitter and Instagram pages for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

2nd February 2023 News

Headphone loans ending

Headphones will no longer be available for loan after 28th February 2023.

We apologise for any inconvenience caused. Please email us using the email below if you have any questions.

Keep an eye on our Twitter and Instagram pages for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

14th December 2022 News

Online Store for Small/Large Format Printing issues now resolved

The online store is no longer experiencing issues with the University email system.

Keep an eye on our Twitter and Instagram pages for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

13th December 2022 News

Apps Anywhere Issue now resolved

The Apps Anywhere system is now back up and running. We thank you for your patience.

Online Store for Small/Large Format Printing issues

The online store is still experiencing issues with the University email system.

If you make a purchase for a Small or Large Format Print you may not receive an email of confirmation. If this happens, email onlinestore@port.ac.uk and they should then send it to you. When you receive it, please forward it to ccidigitalprint@port.ac.uk along with your print file. We will then add your print to the queue. 

If you need to come and speak to us in person, we are located in Eldon South wing, room 1.118. We apologise for the inconvenience this may cause. 

Keep an eye on our Twitter and Instagram pages for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

13th December 2022 News

Apps Anywhere Down

The Apps Anywhere system is currently experiencing technical issues.

We will update this page when we have more information.

Keep an eye on our Twitter and Instagram pages for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

30th November 2022 News

Online Store for Small/Large Format Printing issues

The online store is currently experiencing issues with the University email system.

If you make a purchase for a Small or Large Format Print you may not receive an email of confirmation. If this happens, email onlinestore@port.ac.uk and they should then send it to you. When you receive it, please forward it to ccidigitalprint@port.ac.uk along with your print file. We will then add your print to the queue. 

If you need to come and speak to us in person, we are located in Eldon South wing, room 1.118. We apologise for the inconvenience this may cause. 

Keep an eye on our Twitter and Instagram pages for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

5th October 2022 News

Autodesk Maya Fix

There is an ongoing issue with Autodesk Maya software, where it will not launch properly at first. There is currently a workaround you can use to fix this issue:

On the affected PC, remove Maya and the Autodesk Licencing software from the Cloudpaging Player
Then go to C:\Users\Public\Public Documents\ and delete the Software2 folder
Then go back to AppsAnywhere and Launch Maya again

Keep an eye on our Twitter and Instagram pages for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

13th July 2022 News

Opening Information for Summer 2022

The CCI Digital Studios remain open all summer-long and we still offer equipment loans and printing options throughout, except for the following dates:

• Monday 15th August 2022

• Tuesday 16th August 2022

On these days, the Digital Studios will remain open for access to computers and standard printing/photocopying, but equipment loans and large format/specialised printing will not be available.

Keep an eye on our Twitter and Instagram pages for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

16th June 2022 News

Autodesk and Papercut Updates

There is currently an issue with Papercut where your student card may not release prints. Using the web login at http://myprint.port.ac.uk will allow you to send prints to the printer once they are in the queue. Be careful to send the prints to a printer in your area of the building.

Autodesk software is currently offline. IS are aware and are working to resolve it. We will update this page once we know more.

17th May 2022 News

Exam Rooms

Examinations are currently taking place in some of the rooms with the CCI Digital Studios. 

Below are a list of times and rooms that will be unavailable due to examinations, so please be aware that you will not be able to use any computer within these rooms whilst the exam is getting organised, in process and finishing. Click the room number to see the exam times in that room.

Rendering Locations

Advice from I.S. on rendering best practice is currently the following:

• If you are rendering in the day, please only render on the machine you are logged in and working on. Copy your files to the D Drive, launch from there and render to the D drive. Copy over to N drive or other media afterwards.

• If you are leaving rendering unattended (over night, over the weekend) then please set this up on Friday evening in Eldon room 2.31. These machines are set to never turn off, so the rendering you put here will work all weekend. You still need to collect Monday morning and be logged out before 9am. There are exams in this room currently, so after that time the room may be occupied. The D drive may also be wiped, depending on the exam. 

Rendering in the evening during the week in 2.31 is not advised, due to having less time to finish the render and the frequency of exams in the room, leading to an increase in issues.

• All other rooms on the 1st floor are either booked for exams, or set to turn off over night, or both, so leaving rendering over night in 1st floor locations is not advised and we cannot control the loss of work in these situations.

Keep an eye on our Twitter page for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

28th April 2022 News

Small Format Printing Issues - Resolved

We have now resolved the issue with Small Format printing so all services are back up and running.

Keep an eye on our Twitter page for any updates in the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

20th April 2022 News

Apps Anywhere Planned Maintenance

Apps Anywhere will be offline on Tuesday 26th April 2022 from 7-9PM for maintenance. 

The upgrade will be carried out by the vendor in the US and will take a maximum of 2 hours to complete, during which, software usually accessed via AppsAnywhere will be unavailable.'

Anyone logged in to and using an Apps Anywhere App at the time is likely to be force-logged out of the app. So you will need to save your work regularly if you are working on Tuesday evening and stop using any AppsAnywhere apps just before 7pm to allow the software to update.

This does not affect locally installed apps or the Macs and will not impact home-use software like Adobe Suite, Autodesk Suite or Games Development software. 

We will continue to post updates on our Twitter page if anything changes, but at this moment you are free to come in and use the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

6th April 2022 News

Small Format Printing Issues

We have unfortunately suffered a hardware fault with our Canon Pixma Pro 1 printer, which offers A4/A3 printing on Matt, Lustre, Gloss and your own paper. This means we are currently unable to offer this service or give an estimated time frame for this service being resumed. Please keep checking our news for upates.

We apologise for this disruption.

We will continue to post updates on our Twitter page if anything changes, but at this moment you are free to come in and use the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

22nd March 2022 News

Data Centre Outage

IS are currently investigating a Data Centre outage, that has caused all IT Services, including Moodle and elements of the phone system to be unavailable. The Fire Brigade and IS engineers are working to establish the cause of the outage and restore services as quickly as possible.

Service Desk are unable to receive Calls to x7777 currently, however, IS are responding to emails sent to servicedesk@port.ac.uk 

UPDATE 13:34 - A power fault is the reason behind the outage and it will unfortunately take some time to fix. IS have confirmed that it is likely that disruption to IT service will continue for the rest of today.

We apologise for this disruption.

We will continue to post updates on our Twitter page if anything changes, but at this moment you are free to come in and use the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

21st March 2022 News

Apps Anywhere Planned Maintenance

Apps Anywhere will be offline on Tuesday 22nd March 2022 from 7-9PM for maintenance. 

The upgrade will be carried out by the vendor in the US and will take a maximum of 2 hours to complete, during which, software usually accessed via AppsAnywhere will be unavailable.'

Anyone logged in to and using an Apps Anywhere App at the time is likely to be force-logged out of the app. So you will need to save your work regularly if you are working on Tuesday evening and stop using any AppsAnywhere apps just before 7pm to allow the software to update.

This does not affect locally installed apps or the Macs and will not impact home-use software like Adobe Suite, Autodesk Suite or Games Development software. 

We will continue to post updates on our Twitter page if anything changes, but at this moment you are free to come in and use the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

21st February 2022 News

Storm Closure Update

We are open today!

After assessment by our Estates Department, they have declared that the first floor in Eldon South is safe for use. We will continue to post updates on our Twitter page if anything changes, but at this moment you are free to come in and use the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

18th February 2022 News

Storm Eunice Closure

Due to the damage caused to the building by storm Eunice, we were force to close early today due to safety concerns.

We can also confirm that the CCI Digital Studios will also be closed tomorrow (Saturday 19th Feb). 

We will post any new information here, so please keep checking back. We will also post updates on our Twitter page.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

7th February 2022 News

Extended Opening Hours

We are please to announce that starting from tomorrow (Tuesday 8th Feb 2022) we will be staying open until midnight on Tuesday's, Wednesday's and Thursday's. We will also be open on Saturday's from 10am until 3pm. 

• Monday 9:00 - 20:00

• Tuesday 9:00 - 00:00

• Wednesday 9:00 - 00:00

• Thursday 9:00 - 00:00

• Friday 9:00 - 18:00

• Saturday 10.00 - 15.00

• Sunday Closed

You will be able to loan equipment during these extended times but print submission will continue to close at 5pm Monday to Thursday, 4pm on Friday and remain closed on Saturday's.

This period of extended opening will end on Thursday 31st March 2022.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

17th December 2021 News

Maintenance Closure Complete

The building work that closed the CCI Digital Studios and Open Access Area is now completed. We will be open next week at the times below. There is still work being undertaken in the area. If you are interested in using a specific room it is best to contact us via email before coming in, in case the room you wish to use is temporarily unavailable.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

7th December 2021 News

Maintenance Closure

Due to building works being carried out on the 2nd Floor in Eldon South, we are having to close the CCI Digital Studios and Open Access area from the 13th - 17th December. We apologise for the inconvenience this may cause, but please do check back here for updates if we are able to re-open sooner. 

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

30th November 2021 News

Facemasks

To ensure that we can complete this part of the academic year while keeping staff and students as safe as possible, in line with Government guidance issued today, face masks are now mandatory in all indoor environments. This comes into effect today (Tuesday 30 November 2021.) 

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

8th November 2021 News

Twitter

We have a Twitter now! You can follow us to keep up to date with news and events relating to the CCI Digital Studios.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

4th November 2021 News

Small Format & Large Format Printing

We are pleased to announce that all of our Printing Services are back online.

If you want to quickly print off an A4/A3 document, or photocopy an A4/A3 document, that is still done through the Papercut system.

For any other printing we offer, it is all done through our Print Submission service, ready for you to pick up the following day. Follow the link to find out how to do this.

For information on what printing services we offer you can find this information on our Small Format and Large Format Printing information pages.

For prices, we have those listed on our Print Prices page.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

5th October 2021 News

Welcome to new and returning students!

It is lovely to see the CCI Digital Studios being used by students again. 

There's lots happening within the CCI Digital Studios at the moment so feel free to come and ask one of our technicians about what has changed or what to expect in the future. 

We are also in the process of updating our website to reflect all the changes so keep checking here for up-to-date information.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

29th July 2021 News

Large Format & Specialised Printing Temporary Closure

Due to staff holiday we are closing the large format and specialised printing service for the week starting Monday 2nd August 2021.

It will reopen on Monday 9th August 2021.

We apologise for any inconvenience this may cause.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

7th July 2021 News

Uni Printing & Papercut Online

Uni printing through the Papercut system is now back online.

Autodesk Now Available

Following a period of downtime, Autodesk software is now available again.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

2nd July 2021 News

Uni Printing & Papercut Offline

As part of I.S's constant monitoring of cyber threats and in consultation with specialist external organisations they have identified a need to pre-emptively shutdown university Printing Services. IS are not aware of any active compromise at this time. This will not impact using personal printers at your home.

The CCI Digital Studios will still have access to A4/A3 photocopying and printing through USB, via the staff photocopier, so you will have to ask at the support desk for assistance.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

28th June 2021 News

Autodesk Downtime

At the end of this week (the week of 28th June to 2nd July 2021) Autodesk software will become temporarily unavailable. 

We will keep you updated when more information reaches us. 

10th June 2021 News

Update on IT issues

The I.S team are continuing the process of getting the CCI Digital Studio computers back online and will make an official announcement when everything is fully accessible again in the near future. For now, refer to the list below for what is available/unavailable:

• Papercut is now available. Standard A4/A3 Printing and Photocopying is now available. 

• We now have access to UOPguest and EDUROAM wifi.

• Unreal Engine and Unity now available.

• Some PC's and Mac's are now available in the CCI Digital Studios.

• We have the capability to print to Large Format but at a much reduced quantity. You can submit your work here.

• No Sketch-Up.

• No access to D: drive.

• No Oculus in game labs.

• No access to TV Paint. 

Rendering

You can now render your work. This will not currently take place overnight. It's best to set up your renders in the morning as all PC's automatically shut off over night. Use the 2nd floor open access, 1.128, 1.123 or if in doubt, ask a staff member in the Digital Studios for a good rendering location.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

2nd June 2021 News

Update on IT issues

The I.S team are continuing the process of getting the CCI Digital Studio computers back online and will make an official announcement when everything is fully accessible again in the near future. For now, refer to the list below for what is available/unavailable:

• We now have access to UOPguest and EDUROAM wifi.

• Unreal Engine and Unity now available.

• Some PC's and Mac's are now available in the CCI Digital Studios.

• We have access to A4/A3 photocopying and printing through USB, via the staff photocopier in the CCI Digital Studios. 

• We have the capability to print to Large Format but at a much reduced quantity. You can submit your work here.

• Papercut is still unavailable.

• No Sketch-Up.

• No access to D: drive.

• No Oculus in game labs.

• No access to TV Paint. 

Update on Rendering

You can now render your work. This will not currently take place overnight. It's best to set up your renders in the morning as all PC's automatically shut off over night. Use the 2nd floor open access, 1.128, 1.123 or if in doubt, ask a staff member in the Digital Studios for a good rendering location.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

26th May 2021 News

Update on IT issues

The I.S team are continuing the process of getting the CCI Digital Studio computers back online and will make an official announcement when everything is fully accessible again in the near future. For now, refer to the list below for what is available/unavailable:

• Some PC's and Mac's are now available in the CCI Digital Studios.

• We have access to A4/A3 photocopying and printing through USB, via the staff photocopier in the CCI Digital Studios. Papercut is still unavailable.

• We have the capability to print to Large Format but at a much reduced quantity. You can submit your work here.

• We do have access to the UOPguest wifi but NOT the EDUROAM wifi.

• No Sketch-Up

• No access to D: drive

• No Oculus in game labs

• No access to TV Paint 

• Unreal Engine and Unity now available 

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

14th May 2021 News

Update on IT issues

The I.S team have now begun the process of getting the CCI Digital Studio computers back online and will make an official announcement when everything is fully accessible again. This is a positive step but we must stress that there are still systems and services that remain offline at present.

• Some PC's and Mac's are now available in the CCI Digital Studios

• We have access to A4/A3 photocopying and printing through USB, via the staff photocopier in the CCI Digital Studios. Papercut is still unavailable

• We have the capability to print to Large Format but at a much reduced quantity. You can submit your work here.

• We do have access to the UOPguest wifi but NOT the EDUROAM wifi.

• No Unreal Engine

• No Unity

• No Sketch-Up

• No access to D: drive

• No Oculus in game labs

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

26th April 2021 News

No change from last week

Due to the on-going IT issues these are still the only services currently available; 

• We have access to A4/A3 photocopying and printing through USB, via the staff photocopier in the CCI Digital Studios.

• We have the capability to print to Large Format but at a much reduced quantity. You can submit your work here.

• We do have access to the UOPguest wifi but not EDUROAM wifi.

• We DO NOT have access to any university computers.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

21st April 2021 News

Campus Reopening (Updated this section at 12:40pm)

After assessing what services are currently available we can confirm; 

• We have access to A4/A3 photocopying and printing through USB, via the staff photocopier in the CCI Digital Studios.

• We have the capability to print to Large Format but at a much reduced quantity. You can submit your work here.

• We do have access to the UOPguest wifi but not EDUROAM wifi.

• We DO NOT have access to any university computers.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

20th April 2021 News

Campus Reopening Information for Wednesday 21st April

We will reopen the CCI Digital Studios tomorrow but Windows PC's and the EDUROAM wifi are totally unavailable.

We will be assessing the status of the Large Format Printers, Macs, UOPGuest wifi and Photocopiers as soon as we get into the studios. 

We will announce tomorrow morning what is available.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

19th April 2021 News

Campus Closure until extended to Tuesday 20th April

Due to the continuing technical disruption, the University has taken the decision to remain closed for Monday 19th April and Tuesday 20th April. 

EDUROAM, Windows devices and the VPN are all currently unavailable and will not be available in Eldon Building when we reopen.

We (the CCI Digital Studios team) are still available to support you through our email during; 

8.30am - 5pm Monday to Thursday & 8.30am - 4pm on Friday

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

12th April 2021 News

Campus Closure until Monday 19th April

Due to the continuing technical disruption to IT the University have decided to close the campus until next Monday (19-04-2021).

This also means that Remoting into a University computer is also going to be unavailable until this time.

We are sorry for the inconvenience this may cause at this time.

This does unfortunately mean that both the CCI Digital Studios and the CCI Digital Printing Service are both closed until this date, but we will be available for contact through our email if you have any technical questions.

Feel free to email ccidigitalsupport@port.ac.uk if you have any further questions.

15th March 2021 News

Large Format, Risograph and Sublimation Printing Information

The Large Format Printing service in the CCI Digital Studios is now open and operating at a reduced service. 

Check our Printing Services pages for details about which services are now open/closed. 

Feel free to email ccidigitalprint@port.ac.uk if you have any further questions.

8th March 2021 News

CCI Digital Studios Re-opening

The CCI Digital Studios will be re-opening today for students on the following courses:

• BA (Hons) Fashion and Textiles Design

• BA (Hons) Photography

• BA (Hons) Drama and Performance

• BA (Hons) Musical Theatre

• BA (Hons) Architecture

• BA (Hons) Interior Architecture and Design

• BA (Hons) Film Production

• BSc (Hons) TV and Broadcasting

• M Arch Architecture

• MA Interior Architecture and Design

• MA Sustainable Cities

• MA Conservation Architecture

• MSc Film and TV

• MRes Creative Industries

For opening times refer to our About Us page where this information is constantly kept updated. 

For all other students our staff are still available to support you online from 8:30am to 5pm on Mondays to Thursdays and 8:30am to 4pm on Fridays.

Feel free to email at ccidigitalsupport@port.ac.uk if you have any questions or issues and we will do our best to support you.

Large Format, Risograph and Sublimation Printing Information

The Large Format Printing service in the CCI Digital Studios will not be re-opening until the 15th March due to required maintenance and repairs.

We will keep our Large Format, Risograph and Sublimation Printing pages updated with any important information, so please refer to these.

7th January 2021 News

CCI Digital Studios Closure - Lockdown #3

Due to the Government announcement on the need for another nationwide lockdown, the Digital Studios will now be closed until further notice.

Our staff are still available to support you online from 8:30am to 5pm on Mondays to Thursdays and 8:30am to 4pm on Fridays.

Feel free to email us at ccidigitalsupport@port.ac.uk if you have any questions or issues and we will do our best to support you.

4th January 2021 News

Happy New Year!

As planned, the CCI Digital Studios will still be closed this week but we are still available to support you online. 

Feel free to email us at ccidigitalsupport@port.ac.uk if you have any questions or issues and we will do our best to support you.

9th December 2020 News

Christmas Closure

The CCI Digital Studios are now closed. 

We will reopen Monday 11th January 2021.

You will still be able to contact us for support by emailing ccidigitalsupport@port.ac.uk until midday on Friday 18th December 2020. 

You will then be able to start emailing for support again from Monday 4th January 2021.

23rd November 2020 News

Christmas Closure Dates Confirmation

The CCI Digital Studios will be closing its doors on Wednesday 9th December 2020 for the Christmas break.

Our staff will still be available online-only until midday on Friday 18th December 2020.

We will reopen on the 4th January 2021.

2nd November 2020 News

Rentable Laptops

The laptop lockers in the 2nd floor open access area are now available again.

26th October 2020 News

Open Windows / Colder Weather

As the weather gets colder, we recommend wearing extra layers/warmer clothing into the CCI Digital Studios. 

Due to the current restrictions, we are unable to close the windows in any of our rooms. 

If you do get too cold, please notify us and we will try to find you a more comfortable location to work in. If the room temperature drops to an unacceptable level, the room will be closed until the weather changes.

Rentable Laptops

The laptop lockers in the 2nd floor open access area are not available at this time. We apologise for this inconvenience.  

21st October 2020 News

Large Format & Specialised Printing: 

We are currently implementing an alternative print service while we have to take account of Social Distancing in the CCI Digital Studios & Open Access. 

We are still ironing out the details and will inform you all very soon about the exact process. 

For now, we wanted to let you and your students know that this will mean a 24 hour turnaround for all new print jobs. So students need to take account of this in their planning.

This only affects large format and specialised print and does not affect standard A3 & A4 Colour & B/W print.

Can course and unit leaders please inform all their students that there is no same-day large format and specialised print collection at this time and prints should be available for collection the next working day after submission.

For more information visit our Print Submission page.

Equipment Loans: 

We have also implemented a new equipment loan procedure. 

Please fill out this Google Form from your smartphone or computer before you come to the desk - you will need to take a photo of your student ID to complete the form. 

For Wacom Cintiq pen or Intuos Tablet loans you will first need to fill out the annual contract found here. You only need to do this contract at the start of a new academic year. 

9th October 2020 News

Firstly, welcome back to all new and returning students. Here are today's updates:

Current Opening Hours: 

Monday to Thursday - 8.30am - 8pm

Friday - 8.30am - 6pm 

Saturday - Closed

Changes in how we support you: 

There are two types of support available in the Eldon Digital Studios, depending on what questions you have:

• Technical IT Support, provided by the IS Support Team

• Software Support, provided by the Faculty Support Team

In either case, if you have a question and the room and desk area is not busy, you can approach the Support Desk and we will then direct you to the right person to solve your problem. 

If the room and desk area are busy, you should email ccidigitalsupport@port.ac.uk

Normally, we would head over to your computer and help you in person, but to maintain social distancing, we will be supporting you remotely when possible. After emailing the above address we will contact you in whichever software works best for your situation. These include: 

• Hangouts

• Meet

• Zoom

• Bomgar Remote Support

Instructions will be provided by the technician who assists you.

Changes in the Digital Studios: 

The Eldon Digital Studios area and all rooms in Eldon Building are at roughly 50% capacity. 

You will see green ticks next to the machines / areas you can use and red crosses on ones that are unavailable - these red crosses not only mean that the machine is not in use but that the desk space should not be used. You should not move a seat to sit in this area or use it for any reason, even if you are with housemates or are in a bubble. Only sit, stand or work in green tick spaces, to maintain social distancing.

Also, Face Masks must be worn at all times and correctly in all our rooms. 

There are sanitisation stations in every room. We are asking all persons who use any equipment in the building to sanitise it after use.

Standard Printing is available as normal, although you may find the amount of printers in any one area reduced. Please stand out of the marked areas until it is your turn at the printer.

No food or drinks (even in bottles) in the Eldon Digital Studios at the moment. However, quiet phone/video calls for work or technical support reasons are permitted. If you have your own set of earphones on hand, that would be ideal. Personal calls should still not be taken in the Eldon Digital Studios. 

Medical grade keyboards and mice have been installed on all usable machines. On Macs, the Windows key will act as the Command key. The @ symbol and the “ symbol are swapped around. So, @ will still be on SHIFT + 2 (like a mac keyboard normally would be.)

Unfortunately we cannot loan or hand out any smaller items such as scissors, pens, glue, paper, staplers, rubber bands, hole punches, etc.

Laminating, Risograph Printing, LFP Canon Photo Printing and Canon Pixma Pro 1 Printing are not available currently in 1.125. For more information about Large Format and Specialised Printing, visit our dedicated page here.

The VR development area in the corner of 1.125 is currently unavailable.

Working remotely: 

Here are so helpful links/guides to assist you if you are working from another location but need access to your account or other university computer applications/resources.

• How to use a Remote Access Machine from the digital studios

• How to install the VPN