1. Pemandu wisata menunggu di pintu kedatangan terminal dengan membawa paging board

2. Pemandu wisata menanyakan nama wisatawan dan travel voucher serta mengalungkan bunga selamat datang

"excuse me, are you mr/mrs...?"

"could i see your travel voucher?, let me check first"

"this is your welcoming flower"

3. Menyambut, menyapa dan memperkenalkan diri disertai senyuman dan ucapan "nice to meet you"

"Welcome to Indonesia, welcome to west java, welcome to bandung city "

"My name is Shafa Azalea, i am from PolbanLab tour and i;ll be your tour guide"

"Nice to meet you"

4. Memastikan barang bawaan wisatawan

"Have you double check your luggage? and may i help you to handle your luggage?"

5. Menawarkan untuk ke toilet atau money changer

"Before going to the bus, do you want to go to toilet or money changer?"

"The toilet is on your left side and the money changer is on your right side, while you're going to the toilet or money changer i will help you manage your luggage and your luggage will be safe with me?"

6. Setelah berkumpul kembali tanyakan apakah wisatawan sudah lengkap

"already done, sir?"

7. Menuju bus (sambil berjalan bisa menanyakan welcoming questions)

"Okay, lets go to the bus"

"whats about your flight?"

"have you visited indonesia before?"

"what do you think about indonesia?"

"today we are going to do Bandung City Tour and we will visit tangkuban parahu"

"This is our bus, please get on to the bus"

" do you need any helps with you luggage?"

8. Didalam bis menuju ODTW/Hotel dan keluar bis

Memperkenalkan diri lagi beserta staff travel lainnya

Menjelaskan general information

Menjelaskan kota tujuan wisata secara umum

Menjelaskan itinerary

Menjelaskan mengenai hotel

"our hotel is savoy homan hotel, four star hotel, it is on asia africa stress and near by the city center. ok we have arrived at the hotel, please get off from the bus and don't forget your belonging"

9. Tiba di hotel menuju lobi

"i will help you to check in your room, please sit down and enjoy your welcoming drink"

"could i borrow you passport?"

10. Menuju front office untuk membatukan check in

11. Kembali ke wisatawan dan mengembalikan passport serta memberikan key room dan breakfast voucher

"Thankyou for waiting, this is your passport, your room key is at 101 on the first floor and this is breakfast voucher, the restaurant is beside the lobby and the breakfast will be ready at 6 to 10 am. Do you have any questions?"

12. Menentukan meeting point selanjutnya

"Okey, we will meet again tomorrow at the lobby at 10 am, and we are going to Tangkuban Parahu and don't forget to bring your jacket, see you!"

13. Meminta bantuan bellboy untuk membawakan bagasi ke kamar tamu