10-44-070 GENERAL AVIATION CUSTOMER SERVICES

B. Capital Improvements. Operator shall construct a general aviation terminal of exactly five thousand (5,000) square feet of commercial floor area, including:

1. Customer service counter: an area for the efficient transaction of Aircraft line service, customer service and crew service requests;
2. Customer lounge/restrooms: convenient, clean and attractive lounge area and restrooms;
3. Pilot flight planning Facilities: flight planning Facilities including wall charts, table surfaces, telephone service, and computerized weather data service;
4. Pilot and crew lounge/restrooms: lounge and restroom Facilities;
5. Administrative offices: on-site offices for FBO management.

C. Equipment:

1. Unicom radio system;
2. Computer systems necessary to support the following functions:
   • a. Point-of-sale ability,
   • b. Accounts payable,
   • c. Weather data/flight planning;
3. Fax machines necessary to support the following functions:
   • a. Communication with FBO,
   • b. For use by customers/crew;
4. Telephones necessary to support the following customers and crew usage;
5. Two late-model courtesy Vehicles for Pilot and crew use; minimum seating of four passengers/Vehicle;
6. One Vehicle to move passen-gers/baggage between Aircraft and GA terminal and Motor Vehicle Parking;
7. One late-model courtesy Vehicle with Driver; minimum seating of six (6) passengers with baggage.

D. Scope of Services/Standards. The following services shall be available from six a.m. until eleven p.m., every day of the calendar year.

1. Administrative Services. Operator will provide, at a minimum, a FAX machine service and an accounts payable service for FBO accounts.
2. Ground transportation services: from the Airport to final destination of those Persons flying into the Airport, including a courtesy Vehicle service.
3. Food/beverage service: food and beverage vending machines and availability of catering service.
4. Porter Services. Operator shall provide or arrange for the provision of porter services to/from Aircraft and Vehicles. Porter services must be available with sufficient staffing to porter baggage to/from Aircraft to ground Vehicles at a level required to meet demand during peak periods.
5. Sale of Pilot and aviation accessories: maps, flashlights, batteries, rulers and computers generally used by Pilots for flight planning; flight training textbooks; and other miscellaneous Pilot supplies.
6. Concierge Services. Operator shall provide or arrange for the provision of concierge services for its customers, including scheduling and arrangements for lodging accommodations, limo, taxi, rental car, dinner reservations, and catering, etc.
7. Motor Vehicle Parking: A minimum of sixty (60) hard surfaced, on-site auto Parking space with suitable accommodations for automobiles, and a paved Aircraft apron, all within the leased area sufficient to accommodate the Operator’s permitted activities and operations shall be provided.