Available to PHCCLA Members  and Non-Members

Members Cost: $179 per course

Non-Members Cost: $279 per course

Proven customer service and soft skills techniques for improving customer interaction, workplace communication, and professional relationships - all essential for success. Three course available for technicians and apprentices, adminisrative and office staff, and human resources and leadership.

This course is specifically designed for technicians and apprentices who interact with customers and work in team environments. While technical expertise is crucial, the professional skills covered in this program are equally important for career advancement and customer satisfaction. Through 6 focused modules with 62 practical lessons, participants will master customer service excellence, workplace communication, and professional relationship skills for essential success.

View Syllabus

This course is designed for office employees who want to elevate their professional capabilities and deliver exceptional service. Through 7 strategically designed modules and 74 practical lessons, participants will master the art of customer service, develop essential workplace relationship skills, and build the professional competencies needed to excel in today’s office environment.

View Syllabus

This course is designed for managers, HR professionals and team leaders who want to master the essential skills needed to build high-performing teams, foster respectful workplaces, and drive organizational success. Through 11 carefully structured modules and 62 engaging lessons, participants will develop practical skills in generational management, team dynamics, performance coaching, and workplace culture development.

View Syllabus