2025 High School Summer Pass
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2025 High School Summer Pass Acquisition
Teen Acquisition Guide_2025_LOCAL.pdfParent Acquisition Guide_2025_FINAL.pdfNocrops_Offer2_FreeMonth_Photo_Color.pdfNocrops_Offer2_FreeMonth_Text_Color.pdf2025 HSSP Overview:
2025 HSSP Overview:
HSSP Kickoff Webinar: April 22nd
Baseline Leadership Team Preparedness: May 1st-May 18th
PFU HSSP '25 Course Completion Deadline TL-RMs: May 15th
HSSP Pre-Registration: May 19th- May 31st
PFU HSSP '25 Course Completion Deadline CSRs, Trainers: May 31st
Club Access for HSSP participants: June 1st- August 31st
HSSP Acquisition efforts: Ongoing
WHAT: High School Summer Pass is Planet Fitness’ free summer membership that welcomes high school teens ages 14-19 to work out at any of its more than 2,600 locations throughout the United States and Canada, all summer long!
WHO: Teens between the ages of 14-19 are eligible to participate in this program. Participants under 18 or the age of majority will need a parent/guardian to sign a waiver in order to complete the sign-up process, at which point they can utilize the club without a parent for the duration of the program.
WHEN: Early registration for the program begins online and in-club on Monday, May 19th. Participants who register early will not be able to access their digital club pass (keytag) in the app to check into the club until June 1st. Registered participants can begin working out for free starting June 1st through August 31st.
WHERE: All Planet Fitness locations in the US and Canada are participating, excluding clubs that are in presale. Once a club opens, participants are able to register in that club.
Recorded PFCSC Launch Webinar
Recorded PFCSC Launch Webinar
HSSP Readiness_4 22 25.mp4Guides and Supporting Documents
Guides and Supporting Documents
HSSP Ops Guide 2025_FINAL.pdfFront Desk Operations Guide
Front Desk Operations Guide
A printable resource containing a detailed overview of the High School Summer Pass program and how to support operationally.
Please print & post for the Front Desk
HSSP Info Call_2025_FINAL.pdfHSSP Info Call Script
HSSP Info Call Script
A printable resource created to assist with phone inquiries regarding HSSP
Please print & post for the Front Desk
Parent Welcome Call_2025_FINAL.pdfParent Call Script
Parent Call Script
Club Etiquette Guide_2025_FINAL.pdfEtiquette Guide
Etiquette Guide
Managers Guide to HSSP_2025_FINAL.pdfClub Manager Guide
Club Manager Guide
Additional guidance for club leadership including scheduling/staffing considerations, in-club etiquette management, and existing member appreciation.
Please print for quick reference
HSSP FAQs 2025_FINAL.pdfTeam Member FAQ
Team Member FAQ
Designed to answer some of the most frequently asked questions
HSSP Tablet Setup 2025_FINAL.pdfParent Call Script
Parent Call Script
Please ensure this tablet set up is completed by May 19th for preregistration
HAVE FUN WITH IT! 😄😁🥳
HAVE FUN WITH IT! 😄😁🥳
Send us photos of your club's HSSP set up &/or greeting tables!
Benefits for YOU & your team:
Benefits for YOU & your team:
•Potential to create new joins
•Recruiting opportunity
•Brand exposure
•The satisfaction of helping to teach and support
•Exposure to this group will provide experience with the newest generation – learning how to navigate generational differences builds great life skills that translate to your daily work
•Opportunity to build up conversational skills and establish methods to build rapport - translating to better customer service
HSSP Flow Chart
HSSP Flow Chart
Screenshots of the Registration Flow for HSSP:
Screenshots of the Registration Flow for HSSP:
Screenshots of the Tablet & Check-In Screens for HSSP:
Screenshots of the Tablet & Check-In Screens for HSSP:
Step 1: Take the PFU course by 5/15/24
Step 1: Take the PFU course by 5/15/24
Start your journey for HSSP preparedness today!
DEADLINE FOR BASELINE CSR COMPLETION IS 5/31/24
Step 2: Prepare your team
Step 2: Prepare your team
Once you have learned the pertinent information, focus should shift to spreading the knowledge across the team.
Talk about all of the exciting results from the 2023 program!
Focus on your attitude and positivity with these discussions, your leadership role is imperative!
Step 3: Provide resources
Step 3: Provide resources
Now that we are informed, it is important to support this learning with tangible resources for the Front Desk and Club Manager levels.
Please print the resources below and put them in an accessible location at the Front Desk. Follow up with your team to ensure awareness of the reference materials and their location.
Step 4: Focus on mentality
Step 4: Focus on mentality
Reflect on your teen years...
What could a program like this have done for you/your friends?
Imagine your experiences in adolescence... now add in a global pandemic, societal turmoil, school shootings, social media, and more...
What is stopping you from becoming a beacon of positivity and wellness as we begin another year of HSSP? 🤗
The impact of this program is MASSIVE... for Planet Fitness' brand awareness, our members, our teams, and most importantly, for the youth! We have a tremendous opportunity at hand when we align our mentalities to the positive outcomes of this program.
The youth of today have already endured a plethora of crises and we have the chance to open our Judgement Free Zones to support their continued growth as young people. We can positively impact their mental/physical wellbeing, help build confidence, demonstrate PASSION, and overall, show them why Planet Fitness is their future home in adolescence and adulthood!
Your leadership role is imperative to the success of this program! Spread positivity and extend grace across your team to OWN operations and drive buy-in.
This is a company-wide TEAM effort with all departments on board to support your efforts. We got this!!
May Initiatives Quiz.docxMay Initiatives Quiz-Answers.docxPage updated
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