Laptop Help
The Penn Manor Help Desk provides support for students experiencing login and laptop device problems.
Help Desk Resources
Email: studentsupport@pennmanor.net
Phone: 717-842-4519
Manor Middle - Help Desk Room 230
Marticville Middle - Help Desk Room 136
High School - Middle Level - B228 - Through the Library to the left, "Technology Center".
Requesting Help
Sending an email to studentsupport@pennmanor.net is the most efficient way to contact tech support. If you are unable to email you can call 717-842-4519. Please include the following information:
Your First and Last Name
Your Student ID Number
What school building are you attending: Manor, Marticville, or the High School.
A brief description of the issue.
Providing this information will help to expedite your request to the correct technician. You should expect to hear from the technology support desk within 2 school days.
Camera Not Working in Google Meet?
Note: This video is for a Windows computer, the camera setting feature applies to student computers as well.
In a Chrome tab, go to the upper right corner of the screen and click on the three vertical dots.
Click Settings
In the search bar at the top of the window, type camera. Hit enter.
Click Site Settings.
Click Camera (it is located under the label 'Permissions').
Under the Permissions label Allow, ensure that 'https://meet.google.com' has access to your camera.
Click the lock beside the Google Meet web address
Click site settings.
Click allow camera and mic option
Microphone and Camera Check
Swipe up from the Shelf and find the Camera App.
In Camera, click the video button. Click the red record button.
Record a 10 second video, including your voice.
Click the Stop Recording button
Lower right corner of the camera window tap your video to hear and see your test recording.
Please contact Student Support if you have trouble with your camera or microphone.
Camera not working?
Try restarting your laptop. If the problem persists, email studentsupport@pennmanor.net. Include your name and school building in the email. Please confirm that you have restarted your laptop and have run software updates before submitting the email.
Home Wifi Connections
To connect your school laptop to a home network:
Log onto the laptop.
Click the drop down arrow near the battery icon.
Click Wi-Fi Not Connected or the Wifi Fan icon
Click Select Network.
Click your Home Network Name.
Click Connect.
Enter your home Wifi password if prompted (passwords are caSe senSitiVe).
Clearing Cache and Cookies in Chrome
Open a Google Chrome tab
In the top right corner of the Chrome tab, click the three vertical dots (a drop down menu will appear)
Click Settings towards the bottom of the drop down menu (a new window will appear)
In the left on the window, click Privacy and security
In the top of the page, a section ‘Privacy and security’ will appear
Click Clear browsing data (a small window will appear)
Next to the gray ‘Time range’ text, ensure ‘All time’ is written in the drop down menu
Select all three check boxes
Click Clear Data button in the lower right corner of the window
After clear data completes, quit Chrome and relaunch.