FAQ updated: September 9, 2021
Below, please find frequently asked questions regarding the Magnus Health Portal and the Magnus Mobile App.
Note: Make sure you are using the most recent version of the app. As of September 9, 2021, the latest version is, “21.05.26.”
Bug fixes related to passwords are included in this version.
* If, for some reason, the app is timing out or not allowing you to complete the daily survey, please complete the alternate Google form. A link to the form is available in the Veracross portal on the All School Resources page.
To check on an Apple device, go into your Settings => General => Usage => Storage. It might take a little while to load, but all of your apps should appear. Tap on the Magnus Mobile v2 app and look at what version you have.
On an Android device, you will need to have the version called Magnus Health. Open up the Play Store, search for Magnus Health, and download/install the app. If you already have it installed, check your current version by tapping on “What’s new.” Scroll down to see the version you have installed. If you don’t have the most current version, go back to the previous screen and tap ”Update.” If you don’t have the current version and “Update” is not an option, uninstall the app and then reinstall it.
*Even if you have your device set to automatically update apps, please still check if you are having issues. Having the latest version of the app has fixed a lot of problems.
*Sometimes deleting and then reinstalling the app will solve whatever problem you might be having.
Q: How do I access the Magnus Health Portal?
Your Veracross Parent Portal account uses the same username and password as the Park Magnus Health Portal. Single Sign On is now in place for these two accounts. If you are logged in to your Veracross Portal, you will not need to enter your username and password again to access the Magnus Health Portal. Just use the Magnus button on the right side of the parent portal homepage, or the Quick Link from the dropdown menu on the main website’s homepage. If you are having trouble with logging in to either Veracross or the Magnus Health Portal, try the “Can’t access your account?” link on either login page. If you still have trouble, email portals@parkschool.net.
Q: What is Single Sign On? Is it available?
Single Sign On (SSO) allows a user to log in with a single username and password to more than one account. And yes, SSO is now available for Veracross parent and Magnus Health portal accounts. If you are logged in to your Veracross portal, you will no longer need to enter your login credentials again to access the Magnus Health Portal. There are two ways to access this:
On the Park website, under Quick Links, click “Magnus Health Portal.” If you are logged in to Veracross already, you should be taken directly to your Magnus Health Portal account. If you are not already logged in, you will be taken to a login page that looks similar to the Veracross login page (you should see “Magnus Health SSO” on the login screen. You will need to enter your username and password.
On your Veracross parent portal homepage, click on the orange “Magnus Health Single Sign On” button on the right.
Q: I can’t log in to the Magnus Health Portal. Why not?
Your Veracross Parent Portal login credentials sync with the Magnus Health Portal, so they will always be the same. If you are getting a message that your username and/or password are incorrect, make sure you are trying to log in to the Park-specific Magnus Health Portal, and not the general one. Sometimes you can be routed to the general login page by mistake.
Q: Do I really need to set up a new username and password for the mobile app?
The Daily COVID Survey is NOT available in the Magnus Health Portal. It is only available in the Magnus Mobile app. The username and password you use for Veracross and the Magnus Health Portal are completely different from what you will need to log in to the mobile app (Magnus Mobile v2, found in the Apple Store, and Magnus Health, found in the Google Play Store). This set of instructions can be helpful for setting up your mobile app credentials initially.
Q: How do I set up a new username and password for the mobile app?
IMPORTANT: You will need to create this new username and password from the Magnus Health Portal by logging in to the portal and hovering over your name at the top left corner of the window.
Choose “Change Credentials” and pick a brand new username and password. (This does not change either your Veracross login or your Magnus Health Portal login; only the Magnus Mobile App login.)
NOTE: If you forget either or both your username/password, you can always repeat this step. This can be done as many times as you need.
Once the new username and password have been created, move along to the next step of downloading and installing the mobile app.
Q: What are the password requirements for the Magnus Mobile App?
Passwords must be at least {10} characters in length
At least 1 special character or symbol
At least 1 number
At least 1 uppercase letter
At least 1 lowercase letter
Q: How do I install and access the Magnus Mobile App?
Download and install the Magnus Mobile App, if you haven't already (Magnus Mobile v2, found in the Apple Store, and Magnus Health, found in the Google Play Store).
Open the app and use the username and password you just created in the Magnus Health Portal.
Q: I forgot my username and/or password for the mobile app. How do I reset it?
Remember how you created your username and password for the Mobile App in the first place? By hovering over your name in the Health Portal and clicking “Change Credentials?” You reset your login credentials by going through that very same process again. You can do this as many times as you need.
DO NOT try the forgot password link on the app!!! This will not work, as the only way for you to reset your username and/or password is through the Magnus Health Portal.
If you are still unable to log in to the app, send an email to magnushealth@parkschool.net. We can help you reset your username/password.
Q: What if the Reset Password Link Sent to Me Just Takes Me to a Login Page?
This is a known issue on Magnus’s end and they are working on it. Most of the time, having the reset password link sent by us one or two more times will resolve the problem. However, if it does not, you will need to contact the Magnus help desk (919-800-0356).
Q: Why aren’t my credentials saved within the app?
The engineers at Magnus went back and forth on these two questions when they were designing the mobile app. They ultimately landed on not wanting to risk an admin user’s device being compromised, where all of an organization’s data would be available to whoever was able to access that device.
Good news! Biometric login is now supported in the mobile app. Make sure you are running the most recent version in your device’s app store. You may need to log in with your username and password first in order to activate this feature.
Passwords are still not saved for logging in that way. You can use a password manager, or Keychain with Apple devices, to store and easily access your login information for the app. It requires a few more taps to get there, but it does work.
Q: How do I fill out the daily COVID survey?
Once logged in to the mobile app, find the Covid-19 button for your child. (The menu button at the top left of the app window should allow you to toggle between children should you have more than one at Park.) You might need to tap the icon(s) more than once to get to the next screen. Stick with it, though!
Click the "Requirement is Incomplete" section to be taken to the daily assessment (again, keep tapping the screen if it doesn't work immediately).
Answer the questions on the survey and tap the “Save” button. You should be greeted with a green “GO” sign or a red “STOP” sign.
If you get the STOP sign, please keep your child home and be in touch with our school nurse (410-339-4149) or after 9 a.m.
If you feel you received the “STOP” sign in error, email magnushealth@parkschool.net.
Q: Why do I get an error message when I try to fill out the survey?
If you attempt to fill out the survey on a day the school’s campus is not scheduled to be open, you may receive an error message.
If you are attempting to fill out the survey late at night, maybe to test it, there is a chance the system is between days, and will give you an error message. Try again in the morning.
Q: How do I complete the survey for a second child?
If you need to fill out the assessment for another child, head back to the main menu of the app and click on the Menu button at the top left, choose the next child, and proceed the same way as you did for child #1.
NOTE: Students are not set up with Magnus accounts. Daily assessments for students are only accessible via parent accounts.
Prefer a video tutorial? Here is one Magnus put together.
Q: I already use the Magnus Mobile for a child at a different school. How does that work?
A separate account is needed for each school that uses the app. Provided you are using one device for all children, you will need to log in to the app with one account, complete the survey, then log out. Log back in with the second account, in order to complete the survey for the other school.
Q: How do I upload my child’s COVID test result in the Magnus Health app?
To upload your child’s test result in the Magnus app, follow these instructions:
Take a photo of the results
Open the Magnus Health app and go to “Student Health Tracker”
Go to COVID-19 PCR Test Screening
Go to submit requirement
Add photo to “add file”
Tap the filename to select it
Press Submit and it should say “saved successfully”
If your child has a positive test result, please contact the school nurse ASAP. In the subject of your email write COVID-19 Test.
Q: How do I upload my child’s COVID vaccination record to Magnus Health?
Log into your Magnus Health Portal or Magnus Mobile app
Navigate to the “Student Health Tracker”
Find “Immunization Form” and “View Record”
“Add Record/Files”
Choose file (PDF or image) of COVID immunization record
Name file “COVID-19 Vaccine”
Upload Record
Q: I’m trying to update my emergency contacts. Why won’t Magnus won't let me save my changes?
This is usually due to a required field for sending emails or text messages. Go into each contact record and make sure every required field is filled out, including those regarding sending emails/text messages. Once those are completed for all contacts listed, saving should work.
Much of what is written in the parent section is true for employees, as well. However, there are a few key differences.
Q: Why am I showing up as a student?
This is not a mistake and has no bearing on whether things are working correctly. The Magnus system was designed as a student health tracker, so this is the workaround Magnus has come up with to accommodate adults utilizing the system this way.
Q: I never set up an account as a Park employee. What should I do?
You should have received a welcome email from Magnus instructing you to set up your account. You have 7 days to do this from the time the email is sent, so if you have not done that yet, or never received an email, please email magnushealth@parkschool.net, explaining what happened, and a new welcome email will be sent to you.
Q: As an employee, how do I reset my password?
Currently, employees should NOT attempt to reset the mobile app password themselves. This may change in the future, but for now, DO NOT attempt to use the “Having trouble logging in?” link on the app login screen. Send an email to magnushealth@parkschool.net explaining your problem, and a reset password link will be sent to you.
Q: Should I enter any of my medical information in my employee portal?
Employees are NOT required to enter any medical information into Magnus. We are utilizing this strictly for the daily screening and uploading of test results.
Prefer a video tutorial? Here is one Magnus put together.
Q: How do I enter my COVID vaccination record to Magnus Health?
Log into your Magnus Health Portal or Magnus Mobile app
Navigate to the “Student Health Tracker”
Find “Immunization Form” and “View Record”
“Add Record/Files”
Choose file (PDF or image) of COVID immunization record
Name file “COVID-19 Vaccine”
Upload Record
Q: Why do I have two accounts for the app?
Currently, there is no way to link employee and parent accounts. You need one for your employee daily assessment and one for your child(ren)’s assessment(s). Create your parent account to be used for your children as is outlined in the parent section above. Your employee account should have already been created, and you activate it by following the instructions in the welcome email. If you need another welcome email sent to you, send an email to magnushealth@parkschool.net.
Q: How do I fill out the daily survey for my child(ren) and me?
Log in to the app with your employee credentials and fill out the daily assessment for you. Then log out and log back in, this time using your parent credentials that you have already created by changing your credentials in the Magnus Health Portal.
Your login to the Magnus Health Portal as a parent will always be the same as your Veracross login, as they are synced.
If you have any questions that were not answered in this FAQ, please send an email to magnushealth@parkschool.net.