ISOS

All ESF schools have the support of iSOS (International SOS), which provides a comprehensive suite of medical, security, and travel assistance services designed to safeguard the well-being of students and staff while abroad. This service offers 24/7 access to a global network of medical professionals, security specialists, and multilingual assistance teams. In the event of an emergency, such as illness, accident, political unrest, or travel disruptions, iSOS can provide immediate support, including medical advice, referrals to vetted healthcare providers, emergency medical evacuations, security assessments, crisis management, and logistical assistance. This proactive approach ensures that expert help is readily available, mitigating risks and providing peace of mind to the school, students, and their parents.

Benefits of iSOS Coverage:

• Enhanced Student Safety: Provides immediate access to medical and security expertise in emergencies, ensuring students receive appropriate care and support.

• Peace of Mind for Parents: Offers reassurance that their children are protected by a global network of professionals, reducing anxiety associated with overseas travel.

• Reduced School Liability: Helps the school fulfill its duty of care by providing a robust emergency response system, potentially mitigating legal and reputational risks.

• Expert Crisis Management: Offers access to security specialists who can assess and manage risks related to political instability, natural disasters, or other security threats.

• Efficient Logistical Support: Assists with complex travel arrangements during emergencies, including medical evacuations, repatriation, and communication with local authorities.

• 24/7 Accessibility: Provides continuous support regardless of the time zone or location, ensuring help is always available when needed.

• Access to a Global Network: Connects the school community with vetted medical providers and security professionals worldwide, ensuring quality assistance.

• Multilingual Support: Offers assistance in various languages, facilitating effective communication during emergencies.

Group Travel Insurance Policy

Please rest assured that student safety is always our top priority. In this regard, all students participating in school trips are covered by a comprehensive group travel insurance policy. This package is organised through the ESF Centre, with coverage provided by Zurich. You are not required to purchase separate insurance, however, you are more than welcome to arrange additional coverage if you prefer. 

The school manages all insurance claims centrally. Please note that local insurance coverage only applies to accidents occurring during Quest Week activities. Unfortunately, this means we cannot provide refunds through our insurance for students who miss local trips due to illness.

Our coverage provides similar benefits to; THIS policy. 

It is important to emphasize that Quest Week operates as a non-profit initiative. As a result, any surplus funds will be refunded to parents following the reconciliation of accounts. This applies to cancellations of trips due to unforeseen circumstances. In the event that there are remaining funds from the trip, this will enable us to offer some form of refund through the school.