Iowa Medicaid members with full benefits may be able to get rides to routine medical appointments at no cost, or reimbursement for travel expenses.

Eligibility

If you have questions about your eligibility status:

1. Contact your Income Maintenance (IM) Worker at your local Iowa Department of Health and Human Services (HHS) office by calling the HHS IM Call Center at 1-877-347-5678.

2. Contact the Iowa Medicaid Member Services at 1-800-338-8366, Monday through Friday, 8 a.m. to 5 p.m.

How to Request a Ride

Rides are arranged through a transportation broker. Members must schedule a ride with the broker at least two working days before the medical appointment. In some cases, rides can be arranged with less than two days' notice if there is an urgent need.

If something changes and you can no longer attend your appointment, you must contact the transportation broker and cancel the ride.

Mileage Reimbursement

If a friend or family member drives you to an appointment, they may be eligible to receive mileage reimbursement.

If you have to travel more than 50 miles to an appointment, you may be eligible to receive meals and lodging reimbursement. Check with the transportation broker before the scheduled appointment for details.

Transportation Brokers

MTM Health is Iowa Medicaid’s non-emergency medical transportation (NEMT) broker. The NEMT program helps eligible Fee for Service (FFS) Medicaid members access free rides. Call us to set up a ride to a Medicaid-covered service if you have no other way to get there.

For more info visit the Iowa HHS Website: HERE