BUILDING RELATIONSHIPS

Communication Styles and Skills #SST-324

In today's interconnected world, how we communicate with one another is more important than ever. This course provides basic information on the types of communication, as well as ways to communicate more effectively with others. Topics include styles of communication, recognizing how we are perceived and how we perceive others through communication, ways to manage conflict, how and when to communicate online vs. face-to-face, and ways to strengthen your communication.

Conflict Management: Managing the Angry Parent #SST-342

This course is designed for any school staff member who may need to address the concerns of an angry parent. Topics include an explanation of "de-escalation" and a list of de-escalation strategies, an overview of the four basic Conflict Management models, and a description of effective interpersonal communication strategies.

Conflict Management: Student-to-Student #SST-453

Conflicts that go unmanaged can have a negative effect on the school environment. This course provides school staff members with an overview on student-to-student conflict, and several ways to respond. Topics include: student conflicts, consequences and basic conflict management models.

Customer Service Overview #SST-37

The goal of this course is to provide staff members with an overview of customer service skills while recognizing the importance of high standards of service. The course will review the definition of customer service, the importance of customer service, and strategies for customer service standards.

Sensitivity Awareness #SST-429

The goal of this course is to provide employees, supervisors, administrators, and other staff members with an increased awareness about the unique opportunities and challenges involved in working with different people. Topics covered include self-awareness, self-monitoring and perception, emotions, listening skills, and receiving and giving feedback.

Providing Exceptional Customer Service #35192

What is good customer service? How can it go from good to great? What are common pitfalls when trying to deliver excellent customer service? What are bext preactices for dealing with difficult situations? Does attitude matter? Find out and practice answers to these and other important questions in this interactive session.