We're here to support your success. 

Expert Mentors are the backbone of our Mentorship Program - thank you for your hard work! 

The Modern Classrooms team is here to support you. Here's how we do that: 

🛣️  Roadmap of Resources & Support: 

• You have a general mentoring question... 

  • • • Use the search function in this Mentor Manual to review existing resources. 

      • Check the "Helpful Resources for Mentors" menu in the Moodle course platform. 

      • Ask other the MCP team or experienced Expert Mentors in #mentors-only. 

• You're looking for a specific resource... 

  • • • Check the "Helpful Resources for Mentors" menu in the Moodle course platform. 

      • Use the search function in this Mentor Manual. 

      • Ask other Expert Mentors in #mentors-only. 

      • Ask our website bot & search our help articles on our website or within Moodle. 

      • Check out our Resource Bank. 

• You have a concern about mentoring... 

  • • • Example: there is a mistake in your mentor activity hub or you have a specific concern about a mentee that is confidential. Your capacity has changed or you need to step away from mentoring due to a life situation.  

      • Email us at mentorship@modernclassrooms.org and we'll get back to you as quickly as we can, or within two business days.  

📧 Supporting Communications 

• ⭐️ Weekly Mentor Digest: every week, MCP will send you an email with your list of active mentees, their program, and open action items, such as open submissions or incomplete mentee evaluations. 

• Recurring Mentor Announcements: our team will regularly share important announcements, changes, or events to your inbox. Please respond to action items and make note of any changes.  

• Open Submission Reminders: a few times a week, you will receive automated nudges about open submissions for your review that have exceeded the two-business-day or one-week timeline. 

• "Send [Your Mentee] a Note" email: in your Weekly Mentor Digest email, you'll get a snapshot of your mentees and can send them a templatized email to encourage them. 

• Mentee Introduction Email: at the start of the session, you'll be copied on a welcome email introducing yourself to your mentee(s). Please respond to the thread with your mentee (you can remove us from the thread) to schedule an intro call and kick off the conversation!

• Automated Submission Notifications: you'll receive automated emails from Moodle when a mentee turns in a submission for review. 

• Mentee Evaluation Reminders: you'll receive reminder emails to complete open mentee evaluations. 

• Email Templates for Your Use: check out the email templates you can leverage in your mentoring journey. 

Our Commitments to You 

Our goal is to set you up for long-term success throughout your mentoring journey, and to create an enjoyable, fun environment to share how you implement our model. We promise to... 

• Respect your capacity, and step in where needed. We aim to honor the capacity you share with us in the mentor surveys. Life happens, so if you need to pause mentoring for any reason or if you've had any disrespectful interactions with mentees, please let us know ASAP (mentorship@modernclassrooms.org) and our team will step in to support you. We will work with you to offboard your mentees or determine a transition plan.

• Pay you promptly for the prior month’s work.  We will pay you on or around the start of each month, for the previous month's work, through our payment system, Bill.com. We might follow up with you via email to clarify specific activity entries in order to move forward with approved payments. 

• Answer your questions quickly when they arise. First, our aim is to offer you with the resources you need to succeed, such as this Mentor Manual, helpful resource links, exemplars, our web-bot Help Center on our website and Moodle, and our #mentors-only Slack community. If you've consulted the available resources and still have a question, or if you have a personal concern, reach out to us at mentorship@modernclassrooms.org for staff support. Please avoid sending questions directly to individual staff member email accounts, so we can ensure your message is addressed promptly. 

• Offer ongoing professional development and community meetings/events. We strive to provide high-quality professional development to our educators and to our mentors! This can look like Mentor Orientation to understand course changes ahead of sessions, webinars for edtech tools, or community meet-ups to engage with our global educators. Keep an eye out for periodic emails with these opportunities! 

• Ask for your feedback often. Just as we ask you to keep learning, we’re always learning too! Periodically throughout the year, we will ask you to complete a mentor experience survey. We will ask for your feedback in more informal ways, too. Without you, this movement isn’t possible - we know that your experiences and knowledge are invaluable, and they inform what we do.

• Conduct periodic feedback reviews. Through our mentors, we offer the best teacher development out there. As a regular practice, our team may conduct reviews of your feedback in mentees' Course Companions. This is a routine process to uphold the quality of our programming and ensure the best mentee and mentor experience. We may provide comments on your feedback and create opportunities to help you expand your practice as a mentor. 

• MCP will not share your personal information. You can expect contact regarding contractor duties from MCP staff, MCP points of contact, or assigned mentees. If you receive inquiries about MCP, our courses, troubleshooting, or other unsolicited contact, the requests should be forwarded to info@modernclassrooms.org.