Exhibit culturally inclusive active listening skills  (e.g., appropriately establishing interpersonal  contact, paraphrasing, perception checking,  summarizing, questioning, encouraging, avoid  interrupting, clarifying).  

Establish rapport with students, groups,  colleagues, and others that acknowledges  differences in lived experiences. 

 Recognize the strengths and limitations of  one’s own worldview on communication with  others (e.g., how terminology could either  liberate or constrain others with different  gender identities, sexual orientations, abilities,  cultural backgrounds, etc.). 

Facilitate reflection to make meaning from  experiences with students, groups, colleagues,  and others

 Facilitate individual decision-making and goal setting.  

Appropriately challenge and support students  and colleagues.  

 Know and use referral sources (e.g., other  offices, outside agencies, knowledge sources), and exhibit referral skills in seeking expert  assistance. 

Identify when and with whom to implement  appropriate crisis management and intervention responses. 

Utilize virtual resources and technology to  meet the advising and supporting needs of  students.

Perceive and analyze unspoken dynamics in a  group setting. 

Facilitate or coach group decision-making, goal setting, and process.

Manage interpersonal conflict between/among  individuals and groups. 

 Mediate differences between/among individuals  or groups. 

 Mentor students and staff.

Demonstrate culturally-inclusive advising,  supporting, coaching, and counseling strategies. 

Initiate and exercise appropriate institutional  crisis intervention responses and processes.

 Utilize communication and learning technology  (e.g., websites, social networking, video clips,  podcasts) to address students’ holistic wellness  issues.