MATCH
Box Office Basics
Box Office Basics
We are here to help you with your event box office! This document will give you some general information as well as some additional helpful tips for getting the most out of what we have to offer.
ADDRESS
3400 Main Street, Houston, TX 77002
BOX OFFICE
boxoffice@matchouston.org
713.521-4533
COMP REQUESTS/UPDATES
comps@matchouston.org
Please note that the MATCH Box Office is 90% virtual. The majority of our ticket sales are online.
We end online sales 30 minutes prior to the event start, at which time tickets can only be purchased at the door or over the phone.
Box Office phone sales are available Wednesday through Friday from 2 PM until 5 PM and open for phone and walkup sales 2 hours prior to each scheduled performance.
Box Office – opens 2 hours prior to the scheduled performance time and closes 30 minutes after the event starts.
Breezeway – Opens one hour prior to the first scheduled event of the day and closes 30 minutes after the last event ends.
Concessions – Opens one hour prior to each performance and at all scheduled intermissions.
Lobbies and Theaters – Unless otherwise directed by the presenter the lobby and theater will open 30 minutes prior to the scheduled start times.
We accept all major credit cards, Apple and Google pay. Charges will appear as MATCH, PatronManager or LEAP on card statements.
Checks need to be made payable to "MATCH."
The box office cannot accept bills larger than $50.
See more on ticket discounts below under TICKET DISCOUNTS.
Individual presenters choose their ticket price range and discount offers therefore not all shows will have certain discounts.
For presenters offering a senior discount the age specification is 65+ unless otherwise stated.
For presenters offering a student discount a valid student ID must be presented.
For presenters offering a discount for children the maximum age is 13 unless otherwise stated.
Unless specifically stated, ALL children must have a ticket.
Some, but not all, presenters may offer group discounts. Special discount codes and group size definitions will be included on the event ticket page if this discount is offered.
All sales are final. Tickets are non-refundable except in the event of an event cancellation from the presenter or MATCH.
Ticket exchanges are available for events with multiple show dates and times, depending on availability. To make an exchange, you can do one of the following:
Any exchanges to a ticket with a higher price value will be subject to an additional charge.
Standby tickets are sold/issued when a performance is sold out, but you still want to try your chances at the door. Basically a waiting list. Standby options are only available for shows with a NO LATE SEATING policy in place.
A standby ticket may be purchased/reserved starting one hour before the sold out performance at the box office.
A standby ticket does not guarantee that you will be admitted into the theater or that your entire party will be admitted.
Standby tickets are admitted on a first purchased, first served basis.
Standby tickets do not guarantee that we will be able to sit your entire party together.
If you purchase a standby ticket, you must be present in the lobby 5 minutes before the scheduled start time of your performance.
If you are not admitted into the theatre, we will exchange your tickets for another performance or issue the purchaser a refund.
For questions please contact the box office during regular box office hours at (713) 521-4533.
Some events have a strict NO LATE SEATING policy. This policy will be communicated on the event page when purchasing tickets online, as well as on your email confirmation. We will be unable to seat ticket-holders once the performance has begun. Please plan to arrive at least 30 minutes prior to the performance to ensure enough time to get to your seat. Any unclaimed seats will be released at show time to anyone on a standby list.
For events that do not implement a NO LATE SEATING policy, we cannot guarantee immediate seating after the performance has begun. Latecomers will only be admitted in a suitable break in the performance.
In all scenarios, please plan to arrive at least 30 minutes prior to the performance to ensure enough time to get to your seat.
Wheelchair accessible seating is available to individuals who require wheelchair accessible seating for themselves or to someone purchasing on their behalf. Please call the box office at (713) 521-4533 for assistance in the purchase of accessible seating.
The MATCH also has two entrances that are both equipped with ramps for wheelchair access into the building. The ramps are located at both entrances of the MATCH. Patrons with accessibility needs may be dropped off/picked up in the the drive-in on the Travis St. entrance.
Accessible parking is available on a first come-first served basis in the Mid-Main Parking Garage located across from the MATCH.
Accessible/Family restrooms are available on the first level of the MATCH, located in the breezeway.
For questions about accessibility, please contact boxoffice@matchouston.org or call (713) 325-5374.
If you lost any items at the MATCH, please call our box office at 713-521-4533 or email boxoffice@matchouston.org. Any found items at the MATCH will be held at the box office.