Every time someone buys a ticket, they will receive a confirmation email that has a link to their virtual tickets with a QR code. Tickets can be saved to their Apple or Google wallet, a screenshot can be taken, or they can simply open their email to show their ticket at the door when they arrive at the theater. The confirmation emails also include directions for parking, etc. This email is a generic email with basic information. Some groups have very specific information that they like to share with their patrons up front, such as NO LATE SEATING, or that the show will be captioned, etc. We can always personalize this correspondence if needed. Just let us know.
MATCH sends an automated pre-show email to all ticket holders 48 hours in advance of the event with reminders about parking, concessions and any other pertinent information.
Groups that have specific reminders or additional show information that they would like to share with their audience in advance can request a customized pre-show email.
Our system can also send out automated post-show emails that go out to either all ticket buyers or to only those who actually attended the show. This can be anything from a simple "thank you for attending" to a survey.
Once you have decided what communications you need to share just let us know and we will set it all up.
Things happen, especially these days, that cause you to have to postpone or cancel a performance or an entire production. It is a difficult decision to make and we are here to help in any way that we can.
The FOH Process
Once you have made the decision to postpone or cancel your show you should let the MATCH staff know. That way we can start the process of notifying ticket holders, rearranging the scheduled and staffing.
For Front of House we will start by notifying your ticket holders. If you want to share a specific reason for the change or cancellation we can or we can simply keep it vague and simple.
Typically we give the audience options as to what they can do with their tickets.
If the show is being postponed or there are additional performance dates of the same event they can exchange into a new date.
They can donate the cost of their ticket back to the presenter.
They can receive a full refund for the ticket cost and fees.
As the presenter, you can tell us which options you would like to offer.
We will give you full reports on what your patrons have decided to do.