Maintenance Proceedures

The Residence Halls utilize a program called TeamDynamix to handle all non-emergency maintenance requests. Information about Crowd Comfort is posted on the back of all apartment doors and in common spaces throughout the building.  

Maintenance requests will be completed in a timely manner. Non-emergency requests will be completed between 8:00 a.m. and 5:00 p.m., Monday–Friday, excluding holidays. To submit a non-emergency request for maintenance service, please utilize the TeamDynamix system via a browser window. Be as specific as possible with your request to ensure that all necessary repair work is completed to your satisfaction. The platform allows for the attaching of photos, which can greatly help when determining repair work to be done. 

Your online request is permission for the maintenance personnel to enter your apartment in your absence. Maintenance will always knock on your door and announce themselves prior to entering your apartment. If you request maintenance service, please notify your roommates so they will expect a visit from the maintenance team. A copy of the service request is viewable in the TeamDynamix platform. If your request necessitates us having to contact an outside tradesperson/contractor, it may extend the time required to complete your request.

In order to submit a work order via the TeamDynamix service hub, simply click here. The link will take you to the service desk where you'll be able to submit work orders into different categories.

You'll need to sign-in with your MassArt NetID to submit work-orders through the system. This will allow you to check the status of your tickets, communicate with facilities staff, and share additional information if needed.

Questions of this system can be directed to your RA, RD, or Operations Office staff in AR120.

Maintenance requests will be handled after office hours only if they are emergencies. We define EMERGENCIES as situations as the following:

Issues that present a danger to people:

● fire

● lack of electricity

● broken or non-working doors, locks, windows

● lack of heat during heating season

● lack of air conditioning during cooling season

● lack of water

● lack of functioning hot water

● toilet not functioning (when there is only one in an apartment)

● strong smell of natural gas within the building

Issues that present a danger to property:

● flooding

● broken pipes

After scheduled maintenance staff hours, emergency maintenance requests can be reported to the Security Desk, located in the lobby area on the first floor. The Security Desk is staffed 24 hours a day. The Safety Officer will contact the on-call maintenance employee, who will respond as quickly as possible.

Keys are the property of MassArt and are loaned to residents. Keys may not be duplicated or given to others. You will be issued a key and MassArt ID that you should carry with you at all times. IDs must be shown upon entry to all MassArt buildings.

You should also carry your key at all times. If you are locked out of your room, notify the officer at the main desk, who will arrange to have your room door opened, either through an escort or spare key. If you are issued a spare key, it is expected you will return it immediately. Failure to do so may result in a re-core charge. Keep your doors locked at all times, even if leaving the room for brief periods. Never leave a door propped open. If you lose a key, you should get a replacement as soon as possible. Report a lost key to the Residence Director immediately. For security reasons, we are required to change a lock if the key is lost. You will be billed $50 per lock re-cored. Residents who do not return a room key upon check out will be charged to re-core the lock assoicated with any unreturned keys. 

Your room door and residence hall door are supplied with high security locks. Please remember that these doors are to be kept secured at all times. Avoid the temptation to leave your door unlocked or open for “just a minute.” Unfortunately, in a minute, someone could remove your property from your room.