Troubleshooting Camera Access

First time approval

The first time a site requests to use your camera Chrome will display a pop-up to Allow or Block access. This only has to be Allowed once per site. If you are having issues with camera access or accidentally Blocked access in the past, follow the steps below.

STEP 1: Open Site Info Menu

Click the lock or not secure button next to the URL of the website you are visiting in the Chrome menubar. Camera access will be displayed, change the dropdown from Blocked to Allow.

STEP 2: Refresh Your Page

If the camera does not immediately start working as expected, refresh the webpage.

If you do not see Camera in the Site Info Menu

STEP 1: Open Full Site Settings

Click the lock or not secure button next to the URL of the website you are visiting in the Chrome menubar, then click site settings.

STEP 2: Allow Camera

Scroll down the list of options until you find Camera. Change the dropdown menu from Blocked to Allow. Close the tab when finished.

STEP 3: Refresh Your Page

If the camera does not immediately start working as expected, refresh the webpage.