I'M A REP

Everything you need to know about being an EBT Rep, for you and your team!

As an EBT Representative, you will be a champion of engagement to ensure every person at Lush, no matter their role or location, has access to all the latest updates and communication from the business and has also a channel to contribute ideas and to ultimately help leave the world Lusher than we found it!

By being elected, you are part of an amazing community of EBT Reps, who are all incredibly passionate about the ethics of Lush, employee engagement and making sure the voice of their peers reaches the right place.

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Your role as an EBT Rep...

🖤 Be a champion of Lush, our ethics and the EBT

🖤 Encourage your colleagues to engage with company updates, information and exciting opportunities

🖤 Use the EBT network to direct the ideas and questions of your peers to the right place

Additional roles of Business Area Reps...

🖤 Facilitate meetings & opportunities for fellow Reps

🖤 Connect with other Business Area Reps globally to share learnings and inspire each other

🖤 Have the opportunity to be part of a committee to determine whether a breach to the Ethical Charter has occurred.

Read more about the Ethical Charter committee here

And Country Reps...

🖤 Meet with other Country Reps to represent the EBT network on a global scale

🖤 Providing they meet the criteria, Country Reps also have the opportunity to be elected as the next staff-elected Trustee

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Examples of how to get started...

Book Icon Image with text: Encourage colleagues to engage with company updates, inofrmation and exciting opportunites

Grab a slot in your team meetings to collate and story tell any company updates that have come through via the We are Lush and company newsletters: to inspire and enable these messages to reach all corners of the business

Check-in with your constituents that they know the importance of engaging with the latest company news and updates

Make sure there is a printed copy of the Lush Insider available in your constituent's communal area. Please reach out to the EBT Team if you do not currently have access to a copy

Print out the weekly WEARELUSH newsletter and display it in communal spaces with quick links to The Colleague Centre for teams to access all of the latest info

These handy QR codes are a great way to make print-outs accessible and interactive for all!

Earth Icon with Text: Be a champion of Lush, our ethics and the Lush EBT

Make sure a printed copy of the Lush Ethical Charter Poster is visible in communal areas - ideally in A3 or larger and in colour

Create a copy of the editable EBT Rep Poster to have on display, so everyone knows who their Rep is and where to find you

Explore the EBT Hub some more to get confident about exactly what the Employee Benefit Trust is! You're already in the right place(!!)

Familiarise yourself with the We Are Lush site for helpful business insights

This very handy EBT Glossary also will help you to understand any terminology that may be unfamiliar

Want a buddy? Take a look at the EBT Rep Directory to see who else of your peers are Reps too, to build a strong EBT network and community

Kickstart some employee engagement by encouraging your team to show some love and appreciation for their peers via Cheer for Peers! They might get a feature in the Lush Insider!

Hand & Heart Icon with text: Use the EBT network to direct the ideas and questions of their peers to the right place

Representing the voice of your peers is a great privilege, but we know it may also be a little daunting...

Have you ever found yourself asking:

"Who should I share this with?"

"Who should answer this question?"

"How can I make sure this reaches the right person?"

Don't panic! You're not expected to have all the answers, just to share with the right people to ensure every member of staff is heard, their opinions are considered and that they receive a response that demonstrates that.

You have support at your fingertips! Your fellow EBT Reps will always be happy to share advice on how to manage a specific question or idea. If in doubt, please contact the Lush EBT Team at ebt@lush.co.uk, who will ensure your question or idea reaches the right person. Please feel free to share in your local language.

To be clear, the EBT is not the place to raise management issues. Staff should first discuss such issues with their manager to find a solution or speak to their local People team contact if further support is needed.

Your Rep Toolkit

Here's a handy toolkit you can use during your time as an EBT Rep. It contains everything you need to get started in your role.

EBT Rep Code of Conduct

This code of conduct sets the standard for behaviours expected to be exercised in your role as an EBT Rep and will help you to make the right decisions in your role.

THE VOICE OF MANY

Remember you have a voice for many, so always listen, consider and speak on behalf of all those you represent. Remember you are not sharing your own opinion so try to recognise personal biases and remain impartial where possible.

HONESTY IS THE BEST POLICY

EBT Reps should be honest and reliable, and should meet their roles and responsibilities with due care. The Lush EBT fosters a culture of mutual trust and commitment. EBT Reps should help and support one another where necessary.

OPEN COMMUNICATION

EBT Reps should ensure a climate of freedom, where communication can occur freely and openly. EBT Reps can help to create a safe space for all to share suggestions and ideas to positively contribute to the business. Along with your manager you can work on creating channels that work for your team to manage this communication.

ACTIVE INCLUSIVITY

We welcome and support people of all backgrounds and identities. This includes, but is not limited to the 9 protected characteristics. We actively seek to make steps towards becoming a more inclusive environment through consideration of reasonable adjustments.

SEEK DIVERSITY

You may need to actively seek feedback from certain groups. Listen and allow ALL to share their thoughts in a constructive manner. Through diversity, comes diversity of thought!

R.E.S.P.E.C.T - BE RESPECTFUL

The nature of the EBT means we are dealing with a lot of differing points of view. You will not always agree but you must respect the views of your peers in a respectful manner and help elevate their voice, no matter their opinions.

We will all experience frustration from time to time, but we cannot allow frustration to become personal attacks. An environment where people feel uncomfortable or threatened is not a productive or creative one.

BE HELPFUL

As a Rep we have a duty of care to our colleagues. If something falls outside of the EBT remit, we must signpost them to someone who can best support them with a query or idea. You do not need to have all the answers, but you can support people to find them.

CONFIDENTIAL SPACE

Create a safe and confidential space for people to freely share their views. Information that has been provided in confidence should not be disclosed except as intended by the person who has shared the information.

BE A CHANGE MAKER

The EBT is there to encourage our colleagues to share their opinions and voice. The voice or opinions you may hear, may not always be constructive. Constructive feedback and solution focused suggestions are much easier to convert into action. Helping to share the ideas, feedback and suggestions of your peers to deliver to the business in a solution focused, respectful way is of the upmost importance.

PASSING THE BATON

If you move position within or leave the business, you will need to promote your alternate to replace you or support a re-election, and notify your Business Area/Country Rep.

Just so you know: you can also check out our handy EBT Glossary for definitions of new terms and language we may be using here.

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