EBT Rep Toolkit
Training & Development
Embedded Files
Looking to develop your skills and an EBT Rep? You have found the right place!
Here you will find a plenty of fab training resources to get your teeth into.
Need something that isn't here? Let us know at ebt@lush.co.uk
EBT Rep Onboarding
EBT Rep Onboarding
Slides
An Introduction to the EBT
As it says on the tin, a one-stop shop for background information on the EBT, it's creation and it's purpose.
Empowering Colleagues through Employee Ownership
& Enshrining Lush's Ethics
How we can create a culture of ownership at Lush and empower our colleagues to engage with the Lush EBT.
How we enshrine our ethics and core values through employee ownership at Lush
An introduction to Employee Voice
What is employee voice, why is it important and how can EBT Reps effectively manage it.
Watch
EBT Rep Onboarding 1: Welcome Session! - 2025/06/16 05:55 EDT – RecordingEBT Rep Onboarding 2: Employee Ownership + Ethics - 2025/06/23 05:54 EDT – RecordingEBT Rep Onboarding 3: Employee Voice + Your Term As An EBT Rep - 2025/07/01 18:56 EDT – RecordingKnow Your Strengths
Know Your Strengths
Here is a cool tool to help you work out what your strengths are and how you can utilise them as an Lush EBT Rep.
Once you know your strengths, you can start to fill in some of the gaps with the learning below!
Personal Development
Personal Development
An Introduction to Self-Awareness
Having Self awareness allows you to recognise your own emotions and why you feel them. As an EBT Rep this is invaluable when building strong relationships built on understanding and empathy.
An Introduction to Resilience
Resilience is such a brilliant skill, but is often misunderstood. Practicing resilience will allow you to be adaptable and solutions focused.
You can also check out these great YouTube videos on Resilience, enjoy!
An Introduction to Empathy
Understanding other people's perspective in an empathetic manner creates supportive and trusting relationships.
You may not always agree with the questions or concerns you are dealing with, but it is always important to be empathetic when managing them.
Building Trusting Relationships
Building trust relationships within the EBT is key. Actively seeking to build trusting relationships within the EBT network will lead to an increase in collaboration, creative engagement and a sense that the EBT is for everyone and much more!
Feedback
Here at Lush we have a culture of feedback. You will be managing feedback in many different ways. This maybe simply managing employee voice through the network or giving feedback to a beneficiary if a question, query or concern isn't clear.
For more content on the importance of feedback check out these videos.
A Growth Mindset
Growth Mindset is the ability to learn and grow from a setback. Within the EBT it is not only important to have a growth mindset, but also nurture it in others.
By having a growth mindset we can encourage collaboration and solutions within the EBT.
Take a look at these ace Ted Talks on The Growth Mindset and develop your skills as an EBT Rep.
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