Chapter 5: Interpersonal Communication
Chapter Outline:
Section 1: Appropriate Tone
Section 2: People Skills
Embedded Files
Chapter 5 Vocabulary Terms to Know:
interpersonal communication
social communication
professional communication
courtesy
tact
tone
aggressive tone
non-assertive tone
assertive tone
people skills
dialogue
Learning Objectives:
After completing this chapter, you should be able to do the following:
1. Understand the value of effective interpersonal communication.
2. Understand the importance of assertiveness, courtesy, and tact when dealing with people.
3. Implement effective strategies for successful one-to-one communication.
4. Use communication to build positive professional and social interpersonal relationships.
Standards Addressed in this Chapter
Standards Addressed in this Chapter
CCSS.ELA-LITERACY.SL.9-10.1.C
Propel conversations by posing and responding to questions that relate the current discussion to broader themes or larger ideas; actively incorporate others into the discussion; and clarify, verify, or challenge ideas and conclusions.
Respond thoughtfully to diverse perspectives, summarize points of agreement and disagreement, and, when warranted, qualify or justify their own views and understanding and make new connections in light of the evidence and reasoning presented.
Initiate and participate effectively in a range of collaborative discussions (one-on-one, in groups, and teacher-led) with diverse partners on grades 9-10 topics, texts, and issues, building on others' ideas and expressing their own clearly and persuasively.
Jerry Seinfeld discusses Tone of Voice in relationships.
Section 1: Appropriate Tone
Recalling the Facts
1. Approximately how much time is spent daily interacting with other people?
2. List the three (3) types of "tones" discussed in the chapter. Describe which of the three types is the most desirable for effective social and professional communication
Section 2: People Skills
Recalling the Facts
1. Some of the areas that contribute to getting along with others and communicating appropriately include (1) making ____________, (2) participating effectively in ______________, (3) Offering and receiving___________________, and (4) giving clear and accurate____________________.
2. What are the three "conversation killers"?
3. List the four ABC's for giving directions.
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