Retention & Professional Development

Benefits, Wellness & Further Training Opportunities for Advancing MOA Skills 

Your clinic may provide an education allowance to offset the cost of ongoing training & development related
to your role. Below are a few options for MOA-related continuing professional development courses.

Benefits 

• Extended Health Benefits Options>

• HBTF Extended Health and Dental Brochure>

• HBTF Administration Guide>

• HBTF - Enrollment Form MOA (Fillable)>

Retention

• Employee Retention> - This document provides tips and tricks, " Stay Interview" questions, links to lots of  articles, a few books and more! It may be added to periodically, so check back!

Wellness

• Mental Health First Aid>
  A virtual training program on a regular basis at various times of day. Cost ranges from $125-$225 depending on format.

Courses

• Medical Terminology> - provided by Alison Courses - Free

• Medical Terminology> - provided by Red Cross 

• Medical Terminology> - provided by Universal Class 

• Reprocessing in Community Health Care Settings Course> - Online course containing 9 modules, 20-30 minutes each (free)

• Privacy Training> - Online, self-paced course, 1-hour (free)

• Introduction to Common Medical Conditions>- provided by Alison Courses - Free

• Wound Management>
  An online, 14-week certificate program. Cost is $1,275. There is no application process and intake in ongoing. 

• Tune up Your Leadership>
  A Selkirk College course designed to improve and fine-tune your existing skills as well as develop some new techniques to improve communication and group problem-solving. Leadership happens at all levels within a workplace and MOAs are often called upon to demonstrate leadership in  a variety of situations. This open enrollment, 2-session course is typically offered once in the fall and once in the spring. Cost is $159. 

• MOA Panel Management>
  FPSC offers medical office staff the opportunity to take the Panel Management for Family Practice program through the University of Fraser Valley. The program consists of seven modules with a final capstone quality improvement project implemented in-practice. It offers practical, skills-based training designed to meet the competencies of a panel manager, including basics of the patient medical home and primary care network, empanelment, registry-based care, pro-active and preventative care. The program runs two cohorts per year with start dates in September and January. 

Next course: September 6 to December 13 (Wednesday evenings). Apply for the course (Deadline: Friday, August 11). Visit the FPSC website for more information about panel management.

MOA Certification Programs

• Okanagan College>- Online. Watch a program info session here: MOA Program info video>

• BCIT>- Online. This program is offered on a course-by-course basis, allowing you the flexibility to choose the number of courses taken each term.

Please discuss your development goals and training plans with your clinic manager before proceeding.