Provider Credentialing and Mainteance

Standard Operating Procedure

What

Agency: CentralReach Updates and Changes is the process where the contracted agency formally notifies the State ABA Team of any required administrative or data changes to their existing CentralReach setup. This includes changes to user access (like an Agency Admin leaving), agency contact information, billing details, or other system configurations.

Purpose 

To maintain system security and data accuracy. By formalizing the notification process, the State ABA Team can ensure that Administrative access is immediately revoked or granted as necessary (for security) and All contact and billing information remains current for compliant operations and correspondence.

Who

• The Agency: Responsible for initiating the process by notifying the State ABA Team of the required change.

• The State ABA Team: Responsible for reviewing the request and executing the necessary updates and configurations within the CentralReach system.

When

The notification should be sent immediately upon the occurrence of the change to ensure the system is updated in a timely manner.

Terminology

• Task Templates: Standardized, reusable blueprints when creating a task

• Updating Labels

• Terminate Provider: Workflow used by the Agency to notify that a provider is no longer employed.

• Inactivate/Activate Provider

• Change in Clinical Supervisor/ Requirements Coordinator

• Change in Staff Name

• RBT to LBA: Workflow used by the Agency to notify of a provider's change in professional role and credentials.

• Remove Staff as “Agency Admin”

• Agency Admin Designee: Workflow used by the Agency to designate particular Agency Admins to receive limited access and permissions.

• Add Staff as "Agency Admin"

Resources

• Instructional Slides: Agency: CentralReach Updates and Changes (SOP)

• CR Support Checklist: Agency CentralReach Updates and Changes: CR Support Checklist (MASTER-SOP)

• Training Video: Coming Soon