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Chromebook Troubleshooting
Chromebook Troubleshooting
We want to get your Chromebook working as quickly as possible. Before bringing your Chromebook in or calling for help, here are some tricks you can try. The very first thing you should always try is to restart your Chromebook.
My Chromebook won’t turn on
My Chromebook won’t turn on
Chromebooks power on when the lid is opened. If when opening the lid nothing happens try the following:
Hold the power button on the right side down for 15-30 seconds and then leave the Chromebook open. Sometimes it takes a minute or two for it to turn on, and it won’t if you close the lid. If this doesn’t work, try plugging it in and holding the power button again.
My Chromebook won’t pair with my Bluetooth headphones
My Chromebook won’t pair with my Bluetooth headphones
There can only be one bluetooth device connected to the Chromebook at a time. Check the bluetooth devices and remove anything that isn’t being used.
My Chromebook won’t connect to the BYOD network when at school
My Chromebook won’t connect to the BYOD network when at school
Restart the Chromebook. If this doesn’t work, the student can bring their Chromebook to the LMC.
My chromebook is frozen
My chromebook is frozen
Restart the Chromebook by holding down the power button for 15-30 seconds.
Zoom isn't loading on my Chromebook
Zoom isn't loading on my Chromebook
If there is an orange exclamation point in the top right corner of your web browser, click that. You may see things like "zoom disabled" or "zoom scheduler is disabled." Click on that and try to enable those functions. If this does not work, restart your Chromebook. Another suggestion is to go to ClassLink and click the Zoom app.
Troubleshooting Videos:
Chromebook Powerwash-Performing a Factory Reset--Created by Mrs. Pumilia :-)
Watch this Video to learn 4 tips to Troubleshoot Chromebooks--Created by Mrs. Pumilia :-)
Craig Chromebook Care Click to Update--Created by Mrs. Pumilia :-)
How to change your background in Google Meets--Created by Mrs. Pumilia ;-)
Restart your device at least once a week to force any updates that may be available to install.
Restart your device at least once a week to force any updates that may be available to install.
If the problem you are experiencing is not on this list, please contact our IT Department. You may do that by phone 608-743-5047.
If the problem you are experiencing is not on this list, please contact our IT Department. You may do that by phone 608-743-5047.
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