Financial Policies

Indigo Counseling Services adheres to a ​24hr cancellation policy. If you schedule an ​appointment and do not show up within ​the first 25min of the appointment, or ​cancel your appointment within 24hrs prior to your scheduled session, you ​will be charged the full cost of the session. ​Monday appointments must be cancelled ​the previous Friday in order to avoid ​pentalty.

If you are interested in using your ​insurance to help cover the cost of therapy, ​contact your individual therapist to see if ​they are in network with your insurance ​company. Out of network providers can ​provide super bills to clients who submit a ​request.

If you have a chronic illness or a disability ​that may cause you to occasionally miss or ​cancel sessions on short notice, please talk ​to your therapist about creating a specific ​exemption policy for missed appointments ​and fees. Appointments can be moved ​from in person to virtual on short notice if ​necessary, as well.