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Overview
Overview
If a Team Member forgets to take themselves out of the queue you can login and change the status.
Step 2
Step 2
Groups > Manage Groups
Step 3
Step 3
Groups > Call Queues > Customer Support Team
Step 4
Step 4
Call Handling & Memebers
Step 5
Step 5
Scroll down to Primary Members
Use the Member Status column to toggle the queue.
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