CALL MONITORING

Monitor Call

Hover over the caller to see the headphones for joining the call. You will join as silent.

You will join as silent and the ext you have joined may hear a beep.

Silent /Mute

Allows you to listen to all parties in an active call without transmitting any audio to either party. 

Whisper/Coach

Allows you to speak directly to the ext you are coaching while they are in a call, without transmitting audio to the other party.

Barge

Allows you to join the call in-progress & communicate with all parties.

Take Over

Allows you to disconnect the ext while they are in a call & take their place as an active call member.