ACTIVE CALL FEATURES

Ring Central

Active Call Screen Overview

Mute - Mute a Call dead air

Dailpad

Audio - (not used) switch to another output source

Add - Conference call with multiple individuals

Hold - Hold Music Best Practice over the mute option

Transfer - Ask first, Transfer, To voicemail see below

Record - Record Call message will play call is being recorded for training purposes

Video - (not used)

Park - (not used)

Transfer

Transfer To: Type in your extension or the name of the extension you want to send to.

Note: Individuals can hear you during this process until a transfer option is selected.

Ask First—This will connect you to your destination while putting the caller on hold.

This is used when connecting with a location or when you need to explain the situation before the call is transferred. Once you are ready to complete the transfer, have your destination (HFSS Team Member) stay on the line and select Complete Transfer to connect the caller.

X will take you back to your caller on hold & end the connection for the destination you are attempting to connect with.
The phone icon allows you to toggle to another line, putting the live call on hold.

Transfer—sends your caller directly to the transfer destination. This is never used when transferring to a swim school.

To voicemail—sends directly to destination voicemail; see Staff Directory & Extensions.

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