AWAY MESSAGE

Ring Central

Overview

The how to put the Customer Support Call Queue on an away message for breaks, technical difficulties, etc. This is a basic outline, and some situations will require critical thinking. Contact Matt Young or Jessie Fivecoat if more assistance is needed.

Away Message - RingCentral

Log into RingCentral Desktop login website using Support@
Groups > Manage Groups
Groups > Call Queues > Customer Support Team
Call Handling & Members
Custom Rules
Set as needed

Tutorial

Call Handling Overview

Binder_RC_Call Handling Overview.mkv

Tutorial

Away Message Off

Binder_RC_Away Message_OFF.mkv

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