CUSTOMER SUPPORT TRAINING

Trainer Informational Guide

Prerequisite TalentLMS Courses: Level 1-4

Schedule: Training days will be determined by previous roles held.

TRAINING DOCS

New Hire Manager Checklist

Intro: Binder & Helpful Quick Links

Phase 1 Topic Index & Reflection

Phase 2 Index & Reflection

Best Practice & Tips

Training Path (adjust as needed)

iCP Skills Level Comparison

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