If you own your own instrument or you are using a school owned instrument and have not paid the yearly maintenance fee, Please visit https://bignotemusic.com/instrument-repair/ to schedule your repair. They make on-site instrument repairs at the school so that your child does not have to go without an instrument for weeks. If you rent your instrument through Portman's Music, your maintenance is covered in your rental fee. Your student will just need to bring it to me and our representative will pick up your child's instrument for repair and your student will have a loaner instrument until the repair is finished.