In December 2022, the Office of Information Technology and Learning Experience transitioned to Team Dynamix (TDX) as our IT support ticketing system. Did you know there is a Knowledge Base in TDX with over 150 articles containing solutions to common issues? Knowledge Base articles provide a self-service option to find quick answers to questions and solutions to commonly experienced problems. These articles are accessible anytime and anywhere you can log into myHACC.
‘Use the Technical Support - Submit a Ticket (Team Dynamix TDX)’ link on the myHACC portal to open TDX.
Once the TDX portal is open, click on the Knowledge Base link. You can browse by category or use the search function to find articles.
If you are unable to find a solution in the Knowledge Base and need to submit a support request, you will want to include some information in your support request:
The issue you are experiencing
The expected result or outcome
The error you encountered (could be an error message)
What steps you already took to resolve your issue
Screenshots or attachments: Error message, previous successful output/outcome
The System Administration team is implementing Phase 1 of our Multi-Factor Authentication (MFA) project. MFA is a method to help safeguard user accounts, networks, and computer systems. Implementing MFA will also meet the Gramm-Leach-Bliley Act (GLBA) requirements and our cybersecurity insurance provider.
MFA is being rolled out to all employees in a stepped approach. Please be on the lookout for an upcoming email regarding when you can expect to have MFA added to your account. You can enroll early by using this link. It is important to note that you will be prompted for MFA codes once your account has been added. Please see the complete schedule of when you may expect to be added. You can view instructions and other documents related to MFA by using this link.
MFA has been configured only to prompt you for a code if you are not connected to a HACC network. If you are on campus and connected to the network with a wired or wireless connection or working remotely and connected to the VPN, you will not be prompted.
Thank you for your understanding and support. If you have questions, please view our MFA Frequently Asked Questions.
Over the years, how we name and describe our classrooms have changed. We mainly labeled our classrooms by the function they serve. If a room has multiple purposes, we call it a multi-purpose room. If we held conferences in them, they were called conference rooms. Very unique, right? But as technology advanced, terms that were not identifiable to the average HACC employee were used. Terms like SMART classroom. Which identifies the room by the type of equipment in it that is made by SMART Technologies, not the IQ of the room. We then moved back to a function-type room description, and below is how we are identifying our rooms currently:
Legacy Classroom or Classroom - This classroom varies in the description. It may contain a computer and projector. It may have speakers. But the technology in these rooms is usually older, and the projected image could be brighter and clearer in newer classrooms.
Presentation Classroom - This room contains a computer, projector or displays, speakers, and a document camera. It allows the instructor to project their PowerPoint, web content, or documents in a large format so all in-class students can view them. It will have an Extron control box to control the room's projection, sound, and device inputs.
ZOOM Classroom - This classroom is designed to connect classes across the college and connect guests and students remotely. It also allows for the scheduling of ZOOM classes with the ability to be connected and disconnected automatically. It contains a PTZ (Pan/Tilt/Zoom) camera and microphone to capture the instructor and audio discussion in the classroom. It also has two large displays for viewing content and the remotely connected classroom or students. Due to the configuration, these classrooms are limited to 10-15 students and are used mainly for the secondary classroom.
FLEX 1 Classroom - This classroom is designed to connect classes across the college, along with connecting guests and students remotely. This room must be connected to ZOOM and managed by the instructor manually. This classroom is equipped with a PTZ (Pan/Tilt/Zoom) camera that allows the instructor to choose different areas in the room they want to teach from or have the ability to be tracked as they roam the front of the room. It also has a microphone that can capture audio from the whole classroom. These rooms are mainly used to add ZOOM capability to connect students remotely.
Flex 2 Classroom - This classroom is the same as FLEX 1 and has a large display in the back of the classroom. The instructor can see the remotely connected students while teaching from anywhere in the room. Finally, it has a student-facing camera to allow remotely connected students to see the classroom and in-person students. These rooms are mainly used to add ZOOM capability to connect students remotely.
Collaboration Classroom - This room is the same as a Presentation classroom. Also, it contains multiple whiteboards around the room and movable student furniture so that students can quickly move into groups and collaborate.
As technology keeps advancing, how we use rooms will change. But we are always focused on the ease of use by the instructor and, most importantly, the student experience.
The Office of Information and Technology and Learning Experience (OITLE) would like to remind everyone to watch their inbox for the monthly cyberHACC newsletter. Each newsletter presents timely cybersecurity information revolving around notable events, as well as security tips and resources. This informative newsletter attempts to deliver content that protects you online - both at work and at home. The cyberHACC newsletter is sent by cybersecurity@hacc.edu.
OITLE would also like to remind everyone to forward any suspicious or questionable emails you receive to suspicious@hacc.edu for review. Along with determining if an email is legitimate, tips on recognizing malicious emails are also provided to help recipients raise their security awareness.