Troubleshooting

Troubleshooting Tips

Availability: MySlice is scheduled to be available twenty-four hours a day, seven days a week. Regularly scheduled system downtimes will occur for various applications within the portal. Check the announcements on MySlice for advance notification of downtimes. The Information Technology Services (ITS) help line is available during regular University business hours at 315-443-2677.

NetID and Password: You must have an active NetID and password to use MySlice. You only need to activate your NetID one time. To activate your University NetID and password – your keys to the University's computing network – you can follow the simple steps outlined on the University's NetID Web page: https://its.syr.edu/netid

Terms

Autoenroll: When one part of a course is automatically added to your schedule when you register for the other part. When you drop the Enrolled part, both parts are removed from your schedule. 

Related Part/Component: One course that is set up with multiple parts. You need to select each part when registering. Usually, you will select the first section (often a recitation or lab) and then need to select from a prompted list of “related” class sections. An example is a class with two lecture sections and multiple discussion sections listed for each lecture. You must choose one lecture and one discussion section that go together to register for the course.

Section Numbering: Numbering consists of a letter, representing the campus where the course is offered, and three digits, representing the section. For example, a section Z601 is a Syracuse Abroad Madrid course identified by “601.” A section M001 is a Main Campus course identified by “001,” while U001 is a College of Professional Studies course identified by “001.”

Common Enrollment Error Messages

This video explains the top five error messages. Here are some others:

Error Message: Requisite not met for class, not enrolled

• • Explanation: You have not met the requirements (pre-req, class standing, etc.) to enroll in the specified class.

  • Resolution: Select another class. If you can demonstrate that you have the background required for the class and should be allowed to register, contact Syracuse Abroad.

Error Message: Enrollment in Courses in "Career: Graduate" is normally not allowed for those in "Career: Undergraduate"

• • Explanation: Student with UGRD status trying to register for grad-level class, or GRAD student trying to register for undergraduate-level class.

  • Resolution: Contact Syracuse Abroad to find out if you are eligible for this class.

Error Message: Hold on student’s record, add not processed 

• • Explanation: There is a hold on student’s record preventing registration.

  • Resolution: Refer to Financial Hold letter sent by the Bursar and/or click the “Holds” tile in MySlice for information about the hold. Must clear holds to be able to register.

Error Message: Maximum term student unit load exceeded

• • Explanation: Trying to register for more than 17 credits (if UGRAD), or  trying to register for more than 15 credits (if GRAD).

  • Resolution: Contact Syracuse Abroad. In certain cases (because of Audit or with Permission from the Honors Program), an override may be granted.

Error Message: No valid appointment found and open enrollment period has not begun

• • Explanation: You are trying to register before your registration appointment begins, or to access the system during a time period when it is not available for registration.

  • Resolution: Try again at an appropriate time. Contact Syracuse Abroad if attempting to access during the appropriate time.

Error Message: Permission number entered is not valid

• • Explanation: Student Specific Permission has expired. Please note: Typically, Syracuse Abroad issues permissions associated with your SUID  rather than a permission number. 

  • Resolution: Contact Syracuse Abroad for clarification on permission status.

Error Message: Student already enrolled in class, add not processed

• • Explanation: Course is already on your schedule.

  • Resolution: Check class number(s) entered.

Error Message: Student not enrolled; class and wait list are full

• • Explanation: The class is closed. (Wait lists are not available for abroad classes.) 

  • Resolution: Select another class. Use the Academic Need Verification Form only if you need this specific course this semester in order to graduate on time.

Error Message: Student not enrolled; class full or restricted

• • Explanation: The class is closed OR you do not meet class requirements.

  • Resolution: Select another class. Use the Academic Need Verification Form only if you meet the class requirements AND need this specific course this semester in order to graduate on time.

Error Message: Student not enrolled, student needs permission to enroll in this class

• • Explanation: The class is closed or restricted. Contact Syracuse Abroad; you may be able to obtain permission to enroll in the class if you meet the requirements.

  • Resolution: Select another class or contact Syracuse Abroad for additional information if you think you are eleigible for the class.