According to the employees, their safe workplace has a positive effect on their well-being. This is an example of a positive working condition, classified as a Hygiene Factor in Herzberg’s Two-Factor Theory. While it may not directly lead to job satisfaction, its presence is crucial in preventing dissatisfaction, stress, and anxiety, as there are no major threats or hazards in the workplace. As a result, this strength supports employees' physical and mental well-being by fulfilling their need for Safety and Security in Maslow’s Hierarchy of Needs.
Jollibee is known for its family-oriented values, which are not only experienced by customers but are also shared among employees, as reflected in their survey responses. This strong organizational culture, which emphasizes teamwork, mutual support, and strong interpersonal relationships, plays a vital role in defining what is valued within the company. As a result, it positively impacts employees' emotional and social well-being by establishing a solid support system and addressing their need for Relatedness, as identified in Alderfer’s ERG Theory.
In a fast-paced environment, clear communication is crucial for both task efficiency and employee well-being. Survey results indicate that employees are provided with clear instructions, which prevents role ambiguity, a work hindrance stressor that arises from a lack of clarity about roles and responsibilities. This effective communication ensures that it supports employees' mental well-being by reducing confusion and stress, which then boosts job satisfaction and motivation.