Embedded Files
Heads up! FilmHUB is changing name to AccSyn, this will not affect operations except name name change will visible online and within documentation.
Status
Status
ONLINERecent accidents:
- 2019-02-28 @ 03:00-12:00; Server center maintenance failure caused reboot and misconfiguration affecting a couple FilmHUB instances.
Manuals and Resources
Manuals and Resources
ADMINS/DEVELOPERS
Learn how to setup, configure and maintain a FilmHUB installation.
Learn how to install and utilise the FilmHUB Python API in your production environment.
USERS
Learn how to use AccSyn for uploading and downloading material from your organization.
Tutorials
Tutorials
- Easy-to-follow instructions on how to setup AccSyn for particular use.
Learn how to replace your current WeTransfer* & FTP setup with AccSyn, enabling easy and secure management.
Learn how to setup a server on your HQ and a remote office or backup site, enabling automated sync using Python API.
Learn how to setup AccSyn to expose certain folders to remote working subcontractors, enabling effective outsourcing of film editing and post production.
Knowledge base
Knowledge base
Articles that cover common questions you may have about FilmHUB.
Contacting support
Contacting support
Can't find the answer to your problems, have discovered a bug or have a feature request? Send an E-mail to the following address:
Please consider these guidelines:
- We are a small company without a huge support organization, support are currently answered by our lead developers during office hours and we intend to only have developers with full insight into code base as a first point of contact - this is to ensure fastest possible problem solving.
- Use a descriptive subject, "Need help" is a bad example of E-mail subject. A good subject looks like "AccSyn crashes when trying to write file to my disk".
- We answer support E-mails in the order they come in. If you have an urgent matter that has put your production to a stop - begin subject with the word "URGENT" in capital letters and we will prioritise the matter.
- We answer support E-mails during office hours (see below), outside these times we answer sporadically with any guarantee on response times.
Support office hours:
Support office hours:
08.00-18.00 CET (Swedish holidays)
Chat
Chat
We use slack for resolving support matters that cannot be solved over E-mail. A slack invite will be sent by us, unless you have your own slack and wish to host the chat by inviting our support staff.
Terms
Terms
AccSyn SaaS is provided "as is" which means it is a best effort service. If you have questions regarding our support obligations, have look at our terms and conditions.
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